Innovis helps customers manage the network lifecycle services more efficiently, adding agility, flexibility and helping reduce OpEx. Innovis works with Telecom Carriers / Operators and OEMS in Network Planning & Deployment Services, Network Operations Services, Network Performance Services, Market Entry & Consulting services and HR - Manpower Consultancy Services
- Responsibilities include:
Act as the technical CCTech Voice Lead, including Genesys SIP environment, and the tools to monitor, alert, and troubleshoot the solutions.
Ownership and management of the Genesys Voice & Core environment to ensure application and hardware deployment is optimized.
Ownership and accountability for CCTech environment readiness, ensuring the platform is appropriately scaled to meet business need.
Support of CCTech initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables.
Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues.
Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization.
Required Skills:
5+ years of Voice Engineering, telephony experience
Proficient with writing support and procedure diagrams, graphs and documentation
Extensive experience with Genesys 8.x platform architecture
Knowledge of Genesys Framework (Config + Management).
Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS etc).
Expert with network and common data centre infrastructure
Bachelors degree in Computer Science, Engineering or related field
Excellent interpersonal, collaboration and communication skills
Preferred Skills:
Extensive experience with Unix/Linux OS system administration, configuration, performance tuning, maintenance and security
Experience with Genesys / Contact center call routing
Knowledge of Oracle, Cassandra Database
Ownership and management of the Genesys Voice & Core environment to ensure application and hardware deployment is optimized.
Ownership and accountability for CCTech environment readiness, ensuring the platform is appropriately scaled to meet business need.
Support of CCTech initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables.
Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues.
Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization.
Required Skills:
5+ years of Voice Engineering, telephony experience
Proficient with writing support and procedure diagrams, graphs and documentation
Extensive experience with Genesys 8.x platform architecture
Knowledge of Genesys Framework (Config + Management).
Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS etc).
Expert with network and common data centre infrastructure
Bachelors degree in Computer Science, Engineering or related field
Excellent interpersonal, collaboration and communication skills
Preferred Skills:
Extensive experience with Unix/Linux OS system administration, configuration, performance tuning, maintenance and security
Experience with Genesys / Contact center call routing
Knowledge of Oracle, Cassandra Database
Monal Andotra
monal.andotra@innovis.in
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