Experience: 8 - 13 yrs
- Lead and drive process excellence through process management, lean,six sigma and other continuous improvement tools and methodology
Will partner with diverse stakeholders to drive continuous improvement initiatives
Analyze data and understand current issue and concern and be able to influence a data/facts based decision making
Lead and drive the implementation of common minimum practices thru regular reviews; identify those gaps and work closely with Operations to close those gaps
Lead a structured MIS audit at regular intervals to identify critical areas of concern to place sustainable controls and ensure compliance
Work closely with operations teams to identify performance gaps, identify root causes and drive actions to closure and instill a Zero Surprise environment.
Lead Process Improvement initiatives that will drive short to long term solutions that will
ensure improvement on process efficiencies and effectiveness
Build a culture of operational excellence in BPO by running multiple programs
Coach & mentor the operations team from applying any continuous improvement tools (lean , six sigma,etc) and help build capability in operations team
Facilitate LEAN workshops, client visits, and participation on any company sponsored programs
Drive institutionalization of OE practices in Operations through on-going coaching & mentoring of Operations teams
Work closely with operations teams to identify performance gaps, identify root causes and drive actions to closure
Lead Process Improvement initiatives that will drive short to long term solutions
Build a culture of operational excellence in BPO (e.g Operations Teams) by running multiple programs
Coach & mentor OE SPOCs from Operations on OE practices/ tools and help build capability in Operations team
Facilitate Operational Excellence workshops, client visits, and participation on any company sponsored programs where Operational Excellence is one of the agenda
REQUIRED SKILLS
Must be certified Black Belt from a reputed certifying body / organization or any industry leading organization in the BPO domain) with excellent command in Lean/Six Sigma methodologies
Should have worked on at least on 2-3 BB / GB projects
Must have hands-on experience in project management tools and analytics tools
Must have excellent analytical, presentation & communication skills
Experience of working in a global and virtual team/consulting assignment would be a definite advantage
Solid Business Acumen with a large bias for action Getting things done.
Solid experience in running Operations and project management in a customer delivery environment
Ability to work with different types of personalities and drive towards common solutions
Skilled at conducting / facilitating work sessions with team leaders and working teams in delivering their projects
Recruiter Name:Arlene Alcala
Email Address:
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