- The Operations Managers role is to supervise and ensure the efficient operation of the company's core infrastructure which includes but not limited to data centers, servers, connected network, databases, and equipment. The Operations Manager provides overall leadership to the effort required to protect the company's data, tools and information systems. This includes managing the operations staff responsible for optimal operations of core infrastructure, ensuring infrastructure operations standards to maximize efficiency and support platform compatibility, coordinating delivery of services to user groups and ensures service is uninterrupted. The operations manager selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- Oversee company's core IT infrastructure in an optimal running state as daily basis
- Support the incident management process by clearly articulating business impact during for affected service(s) during major incidents and driving completion of corrective actions and problem management activities
- Identify, track and manage key operational risks to the service, providing strong co-ordination with the business, IT and Operations
- Accountability for the accurate and timely delivery of monthly reporting to the business regarding IT service performance, including service trends, improvement activity and SLA attainment
- Accountability for the overall provision of an end to end service across agreed services
- Accountability for driving the ITIL service agenda and for facilitating and implementing IT service improvements in COE
- Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
- Assist in the provisioning of new COE service including help desk and technical support services
- Drive awareness of change management activity for high category services ensuring that the business impact of change activity is understood and risks to business processing highlighted
- Selects, develops, and evaluates personnel to ensure the efficient operation of the IT function
- Management of Assets, Capital Costs, Prepare ROI related documentation and Business Cases
- Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems)
- Participate in the exchange of ideas and information across the global IT organization to help drive standardization and sharing of best practice initiatives.
- Collaborate with, and understand the needs of internal/external customers from a business process and product perspective to help drive key IT solutions for driving operational efficiencies
- Adhere to all safety and health rules and regulations associated with this position and as directed by superior.
- Enforce and follow all procedures and policies within IT and the company.
- Ability to work effectively under pressure with constantly changing priorities and deadlines
- Define, develop and implement a department strategy, which contributes to the business strategic direction
- Develop and communicate an understanding of the business strategy as it pertains to other IT Departments.
- Understand and communicate business strategy and develop application & technical infrastructure to support this strategy
- Lead IT department operational planning and projects, and organize and negotiate the allocation of IT resources
- Work with stakeholders to define business and systems requirements for new technology implementations
- Ensure the efficient utilization of IT resources including personnel and equipment across the organization
- Oversee all reports and documentation related to network and systems operations
- Understand and embrace the global IT strategic direction
- Good written, oral and interpersonal communication skills
- The communication and management of operational IT service issues
- Collaborate with internal IT teams to effectively deliver services to end users
- Establish and maintain regular written and in-person communications with the organizations executives, department heads, and end users regarding pertinent IT activities
- Coordination of work schedules, priorities, and performance management of IT personnel.
- ITIL Process Management knowledge to ensure compliance and use of global, regional and/or site defined processes
- Experience with antivirus programs, OS patching and systems monitoring tools
- Prefer minimum one or two years experience with Microsoft server platform, virtulization/Hper-V, Active Directory, backup software(ArcServe/NetBackup) SAN concept and popular server hardware platform. Knowlegde with SAN, Linux OS, Citrix VDI or cloud/converged infrastructure is a plus
- Must be able to leverage a thorough understanding of the interactions between systems to not only troubleshoot problem, but also identify performance-tuning opportunities.
- Working knowledge of security team requirements including patching and deviations.
- Proven success in Project management of region and/or global related projects
- Ability to participate in projects to ensure regional/global readiness
- Diploma or bachelor degree on computer science/engineering utilizing common programming or scripting languages skills a plus
- 5 to 15 years experience in a relevant Jabil IT position OR equivalent external work experience, including at least 3 years experience in a supervisory or operations management role within an Information Technology department.
- ITIL Foundation Certification Preferred Or an equivalent combination of education, training or experience.
Roles & Responsibilities:
Quality & Governance :
Strategy & Planning:
Communication skills:
Knowledge & Experience Requirements:
Job Location: Kuala Lampur, Malaysia
- ITIL Process Management knowledge to ensure compliance and use of global, regional and/or site defined processes
- Prefer minimum one or two years experience with Microsoft server platform, virtulization / Hper-V, Active Directory, backup software (ArcServe / NetBackup) SAN concept and popular server hardware platform. Knowledge with SAN, Linux OS, Citrix VDI or cloud/converged infrastructure is a plus
- Basic knowledge of Open Source solutions preferred
- Bachelor degree on computer science/engineering utilizing common programming or scripting languages skills a plus
Recruiter Name:Rahul Patil
Email Address:rahul_patil@magniris.com , sachin@magniris.com
Website:http://www.magniris.com
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