Customer Relations Manager (Oman)

• Managing customer relation and interactions right from Vehicle handshake and through the Service lifecycle.
• Capturing the voice of customer by setting up and managing systems, processes and reporting of customer queries, feedback and/or complaints. 
• Redress customer issues by driving actions through the organization including effective closure with customers.
• Responsible for identifying gaps and providing solutions / advise for effective front office activities
• Creating mechanisms and systems for making customer interactions exciting and memorable occasions for the customer
• Exposure to SAP CRM would be an advantage.

• Post graduate or an engineering graduate with 10-12 years of experience in Customer Relationship function in a leading Auto Major or similar large distributor with retail customer facing set up.
• Self starter and a doer. Must have hands on experience in setting up and managing comprehensive CRM function including :
• Development of framework, policies, processes, facilities / retail standards, etc.
• Managing front office and customer interface effectively
• Capturing , monitoring and resolving customer queries, feedback and/or and complaints including closure with customer
• Identify and arrange for required training for customer facing staff with an objective of upgrading their skills and improving customer experience
• Expert understanding of customer behavior including handling of the delicate situations and associated emotions with an objective of creating customer delight and win-win for the business. 
• Passionate about creating strong competitive advantage for business by building an effective CRM function that inspires trust and confidence in customers. 

Experience: 10 - 12 Years

Sajida Acharya

+91 22 61717727

hr1@hectorandstreak.com