Experience: 10 to 16 yrs. | Salary: U.S Dollars 90,000 - 1,00,000 & above P.A
Client prefers to hire local talent from Philippines, could be from any nationality, should have necessarily worked in a BPO environment.
JOB PURPOSE
To implement effective HR solutions in the Operations Management business across Philippines while acting as a Strategic Business Partner to the Business Leader. The role also entails assistance to the Senior HR Leadership on research, conceptualization and design of the appropriate service delivery interventions.
PRINCIPAL ACCOUNTABILITIES
a) Business Partnering with Operating Leaders
b) Operationalize the Talent management processes and budgets efficiently
c) Retention of key talent
d) Ensure compliance to all corporate processes, guidelines and government regulations.
e) Lead, train and motivate team members to develop a sound and effective HR organization for Outsourcing Verticals
MAJOR CHALLENGES
High attrition levels in the outsourcing industry
Working with diverse set of operating leaders across various client verticals and client relations
High tenure in some segments of the population combined with lack of growth opportunities
KEY DECISIONS
Decisions you make by yourself
Engagement activities
Decision related to team hiring
Things you recommend but your superior takes the decisions
HR Budget for the Philippine Outsourcing vertical
Promotions
Reviewing and finalizing HR plan
INTERACTIONS
Internal Interaction
Job Role you need to interact with Internally in the organization to enable success in your day to day work
Operating leaders
Enabling Function Heads
Outsourcing HR Heads
All Corporate HR functions
External Interactions
Job Role you need to interact with outside the organization to enable success in your day to day work
Vendors
DIMENSIONS
Financial Dimensions
Other Dimensions
Direct Reports 5
SKILLS AND KNOWLEDGE
Educational Qualifications
College Graduate, Bachelor of Science, preferably Masters degree HR or Certification.
Functional Skills
Experience in strategic planning and execution
Commercially focused -Knowledge and experience on Industry best HR Practice
Knowledge of systems, projects, and budgets as well as a sound knowledge of local and international best practice, policy and statutory requirements within the Human Resources field.
Behavioral Skills
Highly developed Management skills
Leadership ability
Domain Knowledge & very high proficiency level on Key HR Skills
Design of Systems & Processes
Networking, Influencing and Negotiation Skills
Innovation & Change Management
Work effectively under pressure and be adaptable to rapid change.
Strong presentational skills and capability to promote a positive image of the organization.
Plan and prioritize effectively to achieve demanding targets and deadlines.
Be effective in addressing and resolving conflicts within the team or across functions.
Ability to build team spirit morale and high performance and actively encourages cross functional co-operation for the benefit of the organization.
Passion and Creativity
A positive outlook and perspective
Relevant and total years of Experience
12+ years of relevant HR experience
Client prefers to hire local talent from Philippines, could be from any nationality, should have necessarily worked in a BPO environment.
JOB PURPOSE
To implement effective HR solutions in the Operations Management business across Philippines while acting as a Strategic Business Partner to the Business Leader. The role also entails assistance to the Senior HR Leadership on research, conceptualization and design of the appropriate service delivery interventions.
PRINCIPAL ACCOUNTABILITIES
a) Business Partnering with Operating Leaders
b) Operationalize the Talent management processes and budgets efficiently
c) Retention of key talent
d) Ensure compliance to all corporate processes, guidelines and government regulations.
e) Lead, train and motivate team members to develop a sound and effective HR organization for Outsourcing Verticals
MAJOR CHALLENGES
High attrition levels in the outsourcing industry
Working with diverse set of operating leaders across various client verticals and client relations
High tenure in some segments of the population combined with lack of growth opportunities
KEY DECISIONS
Decisions you make by yourself
Engagement activities
Decision related to team hiring
Things you recommend but your superior takes the decisions
HR Budget for the Philippine Outsourcing vertical
Promotions
Reviewing and finalizing HR plan
INTERACTIONS
Internal Interaction
Job Role you need to interact with Internally in the organization to enable success in your day to day work
Operating leaders
Enabling Function Heads
Outsourcing HR Heads
All Corporate HR functions
External Interactions
Job Role you need to interact with outside the organization to enable success in your day to day work
Vendors
DIMENSIONS
Financial Dimensions
Other Dimensions
Direct Reports 5
SKILLS AND KNOWLEDGE
Educational Qualifications
College Graduate, Bachelor of Science, preferably Masters degree HR or Certification.
Functional Skills
Experience in strategic planning and execution
Commercially focused -Knowledge and experience on Industry best HR Practice
Knowledge of systems, projects, and budgets as well as a sound knowledge of local and international best practice, policy and statutory requirements within the Human Resources field.
Behavioral Skills
Highly developed Management skills
Leadership ability
Domain Knowledge & very high proficiency level on Key HR Skills
Design of Systems & Processes
Networking, Influencing and Negotiation Skills
Innovation & Change Management
Work effectively under pressure and be adaptable to rapid change.
Strong presentational skills and capability to promote a positive image of the organization.
Plan and prioritize effectively to achieve demanding targets and deadlines.
Be effective in addressing and resolving conflicts within the team or across functions.
Ability to build team spirit morale and high performance and actively encourages cross functional co-operation for the benefit of the organization.
Passion and Creativity
A positive outlook and perspective
Relevant and total years of Experience
12+ years of relevant HR experience
Contact Details
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