Retail Store Manager for Papua New Guinea (Near Australia)

Experience: 5 - 7 yrs

Retail store manager is a position based in our retail shops in the town area. The role is a very challenging role as you would have to take full responsibility of the store. There would be 25 local staff working under you. You would have to provide training to them on an ongoing basis. 


Following will be the nature of your job:- 

1. The manager would be required to open the store earlier than the trading hours so that a daily roster for the staff can be taken. Rooster for the security guards also needs to be taken and daily time sheets need to be filled and submitted to the head office.
2. The manger would have to maintain adequate staff level and would have to place an advertisement in the newspaper for any vacanys. He would have to interview the staff and appoint the staff that would suit the job description.
3. All staff appointed should be provided training before handling over responsibility to them.
4. The manger would be responsible in sourcing and purchasing of all hardware, building and plumbing materials. The manager would have to communicate on an ongoing basis with the local suppliers and with the overseas suppliers through emails for purchasing of items.
5. The manager would be expected to keep himself updated with all the latest industry products and he would have to visit trade fairs. He should try and get new agency's set up for the hardware store.
6. The manager would have to get all the stock counted on arrival from the suppliers end and documented it in Goods received notes. All stock that is damaged or is short or is different than what was quoted for will have to be returned to the supplier and said amounts would have to be deducted from the suppliers bills.
7. The manager would have to do oversee stock counts on a monthly basis. All items have to be counted and entered into the stock sheets. The variances should be reported to the Head office and corrective measures to be taken up for the next months stock count.
8. The manager would have to serve all customers and would be required to train all sales staff on how they should interact with all customers. He would have to go on routine sales trips and promote all stock.
9. The manager would also have to train staff with the point of sale program me that runs at all the stores and would have to audit all the routine procedures that have been set for invoicing and delivering of cargo on an ongoing basis. The manager would have to smoothen out the problems and would have to achieve minimum processing time for each customer served.
10. The manager will hold meetings with all the staff working under him on a fortnightly basis and would report the minutes to the head office.
11. The manager would have to conduct performance appraisals for all staff and give them a feedback on what areas they need to improve their performance on. He would also be responsible for suggesting their annual bonus.
12. The manager would be required to close the store and would have to lock the store and submit the daily cash sales to the head office. He would have to tally the cash sales with the system generated sales figures and keep it ready for banking the next day.
13. The manager would have to attend to all administrative matters of the stores. He would be responsible in liaising with the head office for payments of all supplier bills. He would have to maintain his cash flow and advise the head office about it.
14. The manager would have to meet the given sales targets and should strive and cut down on operation costs. He would have to keep track of all phone bill, electricity bills, wages of all staff etc.
15. The manger must meet construction managers from other construction companies and try and sell all required building material on their projects.
16. The manager must have meetings with all construction managers of his own company and must provide all materials on a timely basis to all sites.
17. Greet customer on sales floor and determines product, type, and quality of product desired.
    
- Apply theory and related knowledge to present, explain, demonstrate, and sell
- Listen to and resolve all customer service complaints.
- Ensure that all product features are displayed on a product.
- Demonstrate products, suggest selections that meet customers requirements.
- Explain product features, characteristics and quality of the selected product.
- Illustrate the similarities and differences between comparable products and explain how these affect the price of the products.
- Produce sales invoice.
- Pay attention to the displayed products, ensure that they are displayed in an appropriate way.
- Maintain the cleanliness of the products.
- Place new product on display.
- Set up advertising displays or arranges product on counters or tables to promote sales.
- Collect or picks up empty containers or rejected or unsold.
Requirements:

• The candidate should have excellent communication skills and a very sharp and aggressive approach towards sales and operations of the retail stores.
• He must have background of working in a hardware store which has been selling building and construction items.
• Knowledge of retail point of sales and Quickbooks will be an advantage.
• Candidate should be Hardworking, passionate about sales, enthusiastic, excellent communication skills and willing to put in long hours at work.

Recruiter Name: Mansi Patel
Email Address: mansi@elapng.com