Key Tasks:
1. Leads by example, ensuring that excellent customer service is provided by the store team at all times. Ensure all customer issues are dealt with effectively, promptly and that a successful conclusion is reached.
2. Manage and control all aspects of store operations to maximize efficiency and profit.
3. Motivate, develop, direct, coach, support and delegate to the team, monitoring their performance to achieve store targets
4. Regular review of sales performance and consistently looking for opportunities to improve sales.
5. Analysis of stock information on a regular basis and taking appropriate action to plan ahead in order to ensure stock levels are maintained and that all available products are merchandised on the sales floor.
6. Achieve satisfactory mystery shop results and if required, put an action plan into place that will deliver improved results in the future.
7. Manages attendance, staffing levels and schedules the duty Rota ensuring it complies with the employee rules and regulations.
8. Lead your team to success through continuous learning, by providing continuous product knowledge and customer service training. Identify any individual training needs and develop a succession plan for the store.
9. Communicate effectively with the team, passing on all relevant information at the right time.
10. Communicate through active coaching and performance management.
11. Ensure excellent standards of housekeeping, grooming and professional conduct are maintained at all times.
12. Maintain merchandising and store standards at all times adhering to brand guidelines.
13. Manage stock loss ensuring it is within the agreed target. Organize stock counts; reconcile any stock shortages. Put measures in place to minimize theft. Ensure that goods received into and dispatched from stores are checked and any discrepancies resolved.
14. Ensure all company and legal policies, health, safety and maintenance requirements are implemented and monitored in store.
15. Gather market intelligence, stay up to date with current events, products, trends, to plan future strategies and action plans to stay ahead of competition, increase sales and capture a large share of the market
16. Demonstrate collaboration by working effectively with your peers, business partners and others to drive a big-picture business performance and create a positive cooperative working environment.
17. Other related tasks as required.
-Complexity:
1. Fluent English speaking.
2. Should have effective communication and inter-personal skills.
3. Capability to work under pressure and meet tight time deadlines.
4. Very presentable and well groomed.
5. Effective training skills.
6. Fully capable of generating reports.
7. Fully conversant with IT software, excel, word, etc.
8. Must be outgoing and personable.
9. Customer service focused.
10. Team builder and motivator.
11. Results orientated.
12. Ability to maintain poise under pressure with a flexible attitude.
Minimum Academic Qualifications
1 Should at least have a Higher Secondary qualification.
Minimum years of On- The- Job Experience
1. 3-5 years experience in a similar environment
Email: v.jeevan@miraconsultancy.com
