Restaurant Manager for Saudi Arabia & UAE

We have job opening for the post of " Restaurant Manager " - for one of our esteemed clients in the GCC countries for their ongoing projects.

Job Description:

Creates an in-store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.

Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.

Assists and resolves all guest complaints in-person or by phone. Apply the "listen, apologize, satisfy and thank" model to all guest complaints.

Ensures all incoming calls are handled in a prompt, courteous, and professional manner. Directs and conducts regular training with team members.

Provides regular feedback to all team members and identifies areas for improvement.

Works with direct reports to cross-train and assist in the development of new skills.

Creates a work place where team members strive to do their best, are rewarded for performance, and have fun

Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,

Other duties as assigned

Makes a special effort to exceed guest's expectations.

Hold guests as the highest priority and acts as a role model for team members by providing exceptional guest service.

Leads by example and promotes an environment where there is a sense of urgency to satisfy guests.

EDUCATION Bachelor's degree in relevant field Competencies:

Kindly send below listed documents for client review and approval

E-mail: hospitality@dewanconsultants.com

Updated CV

Qualification Certificate

Experience Certificate

Passport Copy