Experience: 0 to 2 yrs.
Mandatory Skill:
Candidate with excellent Japanese speaking skills
minimum 3+ years hands on experience in helpdesk job.
working knowledge of fundamental operations of relevant software, hardware and other equipment
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
related experience and training
oral and written communication skills in (Japanese & English)
learning skills
customer service orientation
problem analysis
problem-solving
adaptability
planning and organizing
minimum 3+ years hands on experience in helpdesk job.
working knowledge of fundamental operations of relevant software, hardware and other equipment
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
related experience and training
oral and written communication skills in (Japanese & English)
learning skills
customer service orientation
problem analysis
problem-solving
adaptability
planning and organizing
Job Responsibility:
Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly.
Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools.
Use appropriate troubleshooting techniques by using the relevant FAQ s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises.
Responsible to meet customer SLAs agreed in place.
Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction.
Remain up-to- date of the project in scope and also on current industry standard process and technologies.
Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools.
Use appropriate troubleshooting techniques by using the relevant FAQ s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises.
Responsible to meet customer SLAs agreed in place.
Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction.
Remain up-to- date of the project in scope and also on current industry standard process and technologies.
Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
Contact Details
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