Experience: 5 to 10 yrs.
Coordinate front-office activities of the Hotel
Resolves problems arising from members/guests complaints, reservation and room assignment activities, and unusual requests and inquiries
Assign duties and shifts to respective workers
Observes performances to ensure adherence to the Hotels policies and established operating procedure
Confer and cooperate with other department heads to ensure coordination of hotel activities
Answer inquiries pertaining to the Hotels policies and services
Greet important guests
Arrange for private telephone line and other special services for members/guests
Patrol public rooms and investigate disturbances and file reports to the Operations Manager (if any), if necessary
Receive and process advance registration payments
Send out letters of confirmation or return checks when registration cannot be accepted
Coordinate reservations and room assignments
Train and direct the Hotels front desk staff
Conduct performance appraisal/review for all members of the department
Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out
Request and follow up on the adjustment to charges posted on a customer's bill
Prepare reports and report to the Management on a periodic basis or as required (daily)
Assist with the booking and coordinating of the Hotels meeting facilities
Ensure that guest rooms, meeting and banquet rooms, and public areas are clean, orderly, and well maintained
Train, schedule, and supervise the work of housekeepers; inspect rooms; and order cleaning supplies
Any other duties assigned (occasionally by the GM)
Coordinate front-office activities of the Hotel
Resolves problems arising from members/guests complaints, reservation and room assignment activities, and unusual requests and inquiries
Assign duties and shifts to respective workers
Observes performances to ensure adherence to the Hotels policies and established operating procedure
Confer and cooperate with other department heads to ensure coordination of hotel activities
Answer inquiries pertaining to the Hotels policies and services
Greet important guests
Arrange for private telephone line and other special services for members/guests
Patrol public rooms and investigate disturbances and file reports to the Operations Manager (if any), if necessary
Receive and process advance registration payments
Send out letters of confirmation or return checks when registration cannot be accepted
Coordinate reservations and room assignments
Train and direct the Hotels front desk staff
Conduct performance appraisal/review for all members of the department
Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out
Request and follow up on the adjustment to charges posted on a customer's bill
Prepare reports and report to the Management on a periodic basis or as required (daily)
Assist with the booking and coordinating of the Hotels meeting facilities
Ensure that guest rooms, meeting and banquet rooms, and public areas are clean, orderly, and well maintained
Train, schedule, and supervise the work of housekeepers; inspect rooms; and order cleaning supplies
Any other duties assigned (occasionally by the GM)
Highly attractive salary with Full housing/living standards
Full access to hotel restaurants, pastry and bars,
Access to hotel leisure infrastructure, pool , gym, jet ski etc.
Yearly Bonus upon evaluation
3 months probation period
Full access to hotel restaurants, pastry and bars,
Access to hotel leisure infrastructure, pool , gym, jet ski etc.
Yearly Bonus upon evaluation
3 months probation period
Visa and airfare would be paid by the Hotel if selected.
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