Experience: 4 to 6 yrs. | Opening(s): 2
Job Purpose:
Serve as principal focal point for end-user assistance and information. Provide solutions for solving end-user technical issues in a timely and effective manner while manages IT Support office documentation and inventory lists.
Roles & Responsibilities:
- Maintenance and configuration: Installs, assembles, deploys, upgrades and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; directs the rewiring of cables as required for new installations and office reconfiguration.
- Installs, maintains, configures and upgrades operating systems, database connections and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
- Help-Desk and End-User Support: Serves as a principal source of information on equipment problems, focal point for fault reporting. Logging mechanism and available tools to be used to ensure that calls\solutions are recorded with a means to provide statistics and timely issue resolution. Escalation mechanism to provide for means of solving more complex issues. May organize short training \ demonstrations for OGC staff on new systems or technical information notices as necessary.
- University graduate in information technology (IT). (Preferably in information systems).
- Minimum of 2 years experience as a help-desk engineer or similar role in a medium to large organization with a minimum experience of 4 years in IT.
- In-depth working knowledge of front-end applications based primarily on Microsoft architectures (MS-Windows 7/8, Microsoft Office & Outlook 2010\2013, Roaming Profiles, Drive Mappings etc).
- Some understanding and experience in IT security principles, practices, standards, methodologies and tools
- Solid hardware\PC repair\upgrade\troubleshooting skills
- Having strong initiative, self-motivated, dependable and able to multi-task in a dynamic IT environment.
- Strong understanding & appreciation of other cultures &cross-cultural integration in multifaceted environment
- Excellent communication and language skills in written & spoken English and Arabic with ability to transfer knowledge efficiently to end-users whenever necessary.
- Pleasant telephone, communication and interaction skills
Contact Details
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