Job Vacancies in Tarachand & Sons Trading Company, Mali

Shop Manager

Role & responsibilities

1. Oversee day-to-day operations of the service and sales floor.

2. Define and delegate day to day work for service supervisors, sales executives

and accounts and admin personnel.

3. Ensure smooth workflow across service, sales, and spare parts departments.

4. Implement and monitor shop policies and procedures for efficiency.

5. Manage inventory levels for spare parts and bikes.

6. Monitor shop budget, expenses, and revenue targets.

7. Handle cash flow, invoicing, payments, and ensure accurate bookkeeping.

8. Analyze monthly financial reports and provide insights to management.

9. Implement cost-control strategies and improve profitability.

10.

Supervise and manage a team of technicians, sales staff, and customer

service representatives.

11. Recruit, train, and mentor employees to ensure top-notch performance.

12. Schedule staff shifts, ensuring adequate staffing during peak hours.

13. Conduct performance evaluations and address any employee concerns.

14. Ensure high levels of customer satisfaction by managing service quality and

after-sales support.

15. Address customer complaints and resolve any issues promptly.

16. Build relationships with customers to drive repeat business.

17. Oversee the maintenance and cleanliness of the shop and service area.

18. Ensure that all tools and equipment are functioning properly and serviced

regularly.

19. Ensure that ERP, DMS, and other data consolidation tools are functioning

properly and they are used appropriately

20. Ensure 5S at work shop, showroom and office spaces

21. Ensure the facility complies with safety and environmental regulations.

22. Monitor and manage the sales process, from inquiry to closing, ensuring all

sales targets are met.

23. Collaborate with sales staff to develop strategies for increasing sales.

24. Maintain accurate records of service history, sales transactions, and customer

information.

25. Prepare regular reports on shop performance, sales, and inventory for senior

management.

26. Monitor attendance of staff and employees and ensure that attendance policy is adhered to

Two Wheeler Service Trainer

Role & responsibilities

1. Understand OEMs training requirements

2. Develop training materials Practical and theoretical

3. Make training plan in accordance to OEM requirements and also in coordination with sales

4. Maintain product training center as per OEM suggestions and requirements

5. Conduct training center audit on monthly basis to ensure quality delivery of Training needs

6. Impart training effectively

7. Measure training effectiveness Understanding of PGMs and mechanics

8. Measure training effectiveness Training converted into business for PGM

9. Monitoring PGMs sales

10.By training of mechanics ensure service efficiency

11.Monitor regular customer complaints and through training help local mechanics and PGMs resolve them effectively

12.Assist sales force in service camps and ensure that local mechanics at camp site are trained and made aware of range of products (2W,3W & spare parts)

Service Head

Role & responsibilities

1. Focus on Service Reach for customers by appointing of Service Associates in

potential areas and execution of service camps to enable better service

availability.

2. Identifying the training needs and impart training to the dealer staffs to get

knowledge about the product / models, systems regarding product / Non product

and policies.

3. Developing Private garage mechanic (PGM) and Spare parts retailer (SPR) in

assigned areas of assigned territory.

4. Providing Training for New branches / PGMs and SPR to enable them to run their

function smoothly.

5. Implementing New Service Schemes to improve the workshop revenue.

6. Adopting action plan to improve customer satisfaction level by doing of survey

amongst customers about feedback / perception, Product, Service and Parts

availability.

7. Ensuring Readily Parts Availability to the customers.

8. Interaction with OEMs & enhancing the brand building with each other. Also

propagate interaction with the dealer staffs to resolve the issues as fast as

possible.

9. Monitoring PDI& Installations are done for every vehicle through Installers to

deliver defect free vehicles to Customer and create awareness about usage.

10. Monitoring Customer Complaints resolution lead-time. Accordingly analyzing &

recommending solutions to faster resolution of the complaint

11. Warranty Administration through Failed Parts Inspection and providing input to

company on High Contributors of Warranty for early concern resolution.

12. Providing regular Product feedback on failure issues etc for improving the

same to achieve.

13. Responsible to analyze Regions for Marketing, Training, service,

workmanship, Spare part availability and movement and developing unit

Email: arya@gembaconcepts.com, tcsons@afribone.net.ml