Assistant Shift Manager for Bikanervala Restaurant, Nepal

Aakash Group (www.aakash.group) has a history of more than 150 years in Nepal diversified in different business verticals.

Aakash Foods, operator of Angan Sweets in Kathmandu, Nepal is looking for passionate and experienced Shift Managers to join our team.

Website: www.angansweets.com (Franchise of Bikanervala from India) 

Job Requirements

• Candidates should have prior experience in the mithai industry in a sweet and restaurant outlet.
• Coordinating production orders and delivering to customers on time.
• Customer service oriented and satisfaction focused.
• Supervise and maintain discipline among outlet staff.
• Monitor and improve efficiency and output of the restaurant branch.
• Maintain accurate and up-to-date product and packaging stock.
• Identify opportunities for restaurant improvement and growth.
• Monitoring and following SOP of supervisor, cashier, sales counter, house keeping and kitchen staff.

Job Description

1. Daily Outlet Operations Management: Coordinate both Front of House (FOH) and Back of House (BOH) operations, ensuring smooth workflow between staff, kitchen, and service areas.

2. Staff Supervision: Oversee the performance of staff including cashiers, salespeople, cooks, and housekeeping staff. Provide leadership, direction, and training to ensure adherence to company policies and high customer service standards.

3. Inventory Management: Manage stock levels of ingredients, cleaning products, and kitchen supplies. Ensure timely receipt of goods and verify quantities ordered. Monitor inventory to prevent shortages or wastage.

4. Customer Service Excellence: Foster strong customer relationships, resolve complaints promptly, and ensure a superior dining experience. Handle bulk order requests and work to enhance customer satisfaction.

5. Team Management: Organize staff shifts and manage working hours. Train and mentor new employees, emphasizing proper customer service practices, safety, and operational procedures.

6. Operational Efficiency: Supervise opening and closing procedures, ensuring equipment is functioning, and the restaurant is clean and ready for business. Monitor and enforce adherence to hygiene, sanitation, and safety standards.

7. Cost Control & Waste Reduction: Track operational costs, implement strategies to reduce waste, and maximize revenue. Develop and maintain accurate reports on sales, expenses, and stock usage.

8. Quality Control: Ensure that all food and sweet products meet company standards for quality, presentation, and taste. Coordinate production orders and ensure timely delivery.

9. Brand Promotion: Actively promote the restaurant's brand within the local community through word-of-mouth, events, and customer engagement.

Perks and benefits

1. Food and Accommodation

2. Sim card with recharge and data

3. Festive bonus and appreciation

4. Good sustained job performing candidates will have career growth opportunities.

Preferred candidate profile

• Experience in handling Sweets & Fast Food Restaurant
• Candidates working in Bikanervala / Haldirams / OM Sweets and other similar companies are encouraged to apply
• Education in hospitality is preferred.
• Team player with the ability to lead a team of 15 staff

Contact for your application on:

Phone: +977-9801232975 (WhatsApp), Kathmandu , Nepal

Email: hr@aakash.group / hr.aakashlabs@gmail.com