Call Centre Admin and Call Centre Agent for Fujairah, UAE (1 Year Experience)

Career opportunity for Call Centre Admin and Call Centre Agent in Leading MNC. 

Client Company Name : Will disclose (Leading MNC)

Position : Call Centre Admin and Call Centre Agent
Work Location : Fujairah 

Languages: Arabic / English

Qualification: university degree

Job Description Call Centre Admin Roles and responsibility:- 

• Call centre administrator to control the call system 
• Experience: 3 years and above in administrative filed or as an administrator in the call center or customers service
• Age: shall not exceed 35 years
• Administrating the team and ensuring the proper work progress.
• Ensuring the fulfillment of training requirements.
• Assuring updating data of staff regularly.
• Following up work progress and controlling daily closures. Drafting and filing reports to the Ministry administrator.
• Coordinating with the company to provide a substitute upon taking leaves of all kinds, and coordinating break times between the staff. Maintaining the standards of service quality.
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Job Description For Call Centre Agent Roles and responsibility:- 

• Experience: more than 1 year in call centre or customers service
• Age: shall not exceed  30  years
• Provided the candidate shall pass the interview and the test carried out by the ministry.
• Summary of basic assignments and duties:
• Attending the in-quires of customers via telephone or e-mail. 
• Receiving feedbacks /remarks/ notifications of customers / taking appointments for the mobile customer service centre.
• Registering the customer at the e- services system, establishing service order, filling feedbacks on the services provided to customer at his/ her location.
• Undertaking questionnaires via telephone.
• Maintaining the standards of service quality.
• Any other tasks assigned by the administration.
If you are keen interested on this opportunity please send your updated CV to swathikramsol@gmail.com 
Contact Detail : 
Swathi
044 43994053