Experience: 1 - 3 yrs
- This is a permanent position in Cyberjaya, Malaysia.
This position requires strong excel skill and analytical skill.
1) Design & create performance and statistic reports as required by delivery team
2) Able to enhance current excel documents & reports by introducing automation and scripts
3) Be the Single Point of Contact (SPOC) for all Service Management related activities.
4) To provide business-focused management information related to the SLA (Service Level Agreements).
5) Pro-actively liaise with business customers for all works related to data gathering and completion of reports.
6) Gather and thoroughly analyse data, by coordinating with appropriate technical, compliance, business staff and management, and conduct baseline quantitative and qualitative metrics work.
7) Reporting & Statistical Analysis of data mined and gathered from the ticket logging and tracking system.
2) Able to enhance current excel documents & reports by introducing automation and scripts
3) Be the Single Point of Contact (SPOC) for all Service Management related activities.
4) To provide business-focused management information related to the SLA (Service Level Agreements).
5) Pro-actively liaise with business customers for all works related to data gathering and completion of reports.
6) Gather and thoroughly analyse data, by coordinating with appropriate technical, compliance, business staff and management, and conduct baseline quantitative and qualitative metrics work.
7) Reporting & Statistical Analysis of data mined and gathered from the ticket logging and tracking system.
Recruiter Name:Careers.in@emeriocorp.com
Website:http://www.emeriocorp.com
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