Application Engineer in Alkhorayef Commercial Company, Saudi Arabia

Any Arabic National, Any European National, Indian, Filipino

KEY ACCOUNTABILITIES:

Sales Operations -

• Identify, research, and conduct prospective customers and build positive relationships that will generate future sales and repeat business

• Assess customer needs and suggest appropriate products and services

• Respond to customers’ technical inquiries and support Sales Representatives in technical aspects of the sale as required

• Review requests for proposals, and prepare sales bids, technical costing and proposals to support sales process

• Participate in meetings with customers during the sales process to discuss and address technical inquiries

• Negotiate prices and delivery times within limits of authority

• Conduct product presentation or seminars to promote products

Customer Relationship Management-

• Build and maintain long-term customer relationships with the region’s customers to ensure identifying and addressing their current and future technical needs

• Ensure customer relationship management techniques are applied by the region’s engineering staff including advising customers on the market’s trends and offerings to increase customers’ loyalty

• Address and resolve technical disputes with the region’s customers to ensure customer retention and protect market positioning

Reporting and Relationship Management-

• Refer customer feedback and information on competitor activity to appropriate contacts so that 
they can respond to changing market conditions and customer demands

• Document work progress regularly and develop reports to keep management updated on work progress on a regular basis 

• Manage relationships with service suppliers (e.g. workshops, electricians) to minimize costs and ensure satisfactory standards of service

Policies, Processes and Procedures-

• Implement approved Sales’ policies, processes, procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner

• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvement

• Support in monitoring day-to-day activities to ensure compliance with stipulated policies and procedures

People Management-

• Supervise, guide and assist direct reports to perform their daily activities in accordance with the policies and procedures-

• Actively participate in on-the-job training, mentoring and coaching of direct reports

• Generate commitment, motivation and enthusiasm to team goals, and guide team members through periods of change or uncertainly

• Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow

• Provide opportunities for team members to suggest, participate in and contribute to improvement, innovation and knowledge sharing initiatives

• Ensure the team complies with values, policies, processes and systems

QUALIFICATIONS / REQUIREMENTS:

Knowledge and Experience:

• 4 to 6 years of experience in Systems sales and maintenance, with at least 1 year of experience in a supervisory position

• Previous Systems Technical expertise is required

• Previous Systems Market knowledge and experience is preferred

• Previous Customer and Supplier Relationship Management experience is preferred

Education and Certifications 

• A bachelor’s degree in Industrial Engineering or equivalent is required

• A certificate or specialized training in Systems is preferred

rvazhayil@alkhorayef.com
hr@alkhorayef.com 
to:Job@alkhorayef.com