VP - Employee Benefits for Jamaica/ Belize, the Caribbean

VP-Employee Benefits-Marketing & Broking Services 
Health Insurance products knowledge a big plus
Strong Business Development skills imperative 

Job specifications

1. Minimum Required Education and Experience
Masters degree in business or a related subject area; or equivalent education certification 

Professional education and designation(s), FLMI ACII, FLMI, HIAA, RHU, CLU or any related professional qualification 

Minimum of 10 years overall working experience with at least 5 years at the management level and 10 years in the Insurance Broking Services or Insurance sector. 

Minimum of 10 years involved in the field of Employee Benefits Services 

Registered by the Financial Services Commission (FSC) as a Fit and Proper Person 

2. Required Core competencies
Strategic management to include planning and execution 

Human resource management and development skills 

Very strong written, verbal and presentation skills 

Excellent customer relationship management techniques 

Excellent analytical, problem solving and decision-making skills 

Strong budget management techniques 

Excellent Insurance negotiation skills 

Good knowledge of technological environment to support business operations. 

Excellent knowledge of related policies, regulations and guidelines related to the Insurance Broking Sector. 

Very good financial management techniques. 


3. Technical

Expert knowledge of Life and Health insurance and Pension Services including types of cover and legal and regulatory requirements. 

Expert Broking Skills 

Ability to devise Departmental strategy for specific functional area 

Ability to execute strategy 

Expert risk management techniques as it relates Employee Benefits Schemes and claims 

Compliance with organization and regulatory policies and procedures 

1

Job Description

Job Purpose

As a member of the Senior Management Team, has overall responsibility for the companys

Employee Benefits Department, including its operations. Leads, plans, develops and manages the employee benefit programs developed for other organizations and directs & executes the sales activities of employee benefit schemes ensuring budgets are exceeded while ensuring that regulatory requirements are met.


Key Outputs Performance Criteria

Financial
1. Targets and manages the development of 1. 100% Production targets met which are
personal and departmental employee benefits in line with established company
production, promotion and sale of the objectives and budget. ( need to be
organizations products and services which exceeded).
will generate sales to meet corporate 2. 100% compliance with guidelines and 0
objectives established by the budgeting P.I. &/or E &O exposures
exercise. 3. 100% compliance with company and
2. The company must not attract P.I. &/or E government regulations (under the FSC)
&O exposures. by the Employee Benefits Team.
3. The Employee Benefits Team is compliant 4. New business budget exceeded
with company and government regulations 5. Retention of business = 97%

Customer
1. Manage client relationships with individual 1. Client relationships Management have a
clients and all team clientele. satisfaction rating of 100% with
2. Determine and manage client expectations individual clients and all team clientele as
from inception of the policy. measured by retention and web statistics.
3. Policy processing timelines are met and 2. Product/service delivery standards are
communicated to clients on a timely basis. met as measured by established
4. Solutions are created for effecting difficult turnaround times as indicated on
placements or renewals which arise for the schedule.
E.B. Team. 3. Team approach to building internal and
5. Oversee difficult claims that arise. external customers is mandatory and
6. Manage service delivery between FFK, measured by not more than 1 incident
insurers and clients. (measurement by survey of unresolved issue/conflict among cross
functional teams involved in
project/administrative initiatives during a
fiscal year.

Internal Business
1. Plans modification of existing benefits 1. 98% conformance to quality and
programs. timeliness of Teams production
2. Manage teams production workflow workflow process standards as
processes to allow for delivery of measured by the computer reports.
documentation in line with company 2. Not more than 1 incident of
requirements and timelines. (all service miscommunication which impacts
delivery standards for the Employee Benefits production negatively during a fiscal
2

Department are met 98%). year.
3. Develop and maintain positive and open 3. New business processes implemented
communication channels between the with minimum complaints
Employee Benefits Department and all other
departments to achieve synergy and
accountability.
Learning and Growth
1. Monitor and reinforce positive company 1. 100% conformance to company values
values 2. At least 6 or more internal or external
2. Improve contribution of individual staff developmental experiences arranged or
performance to the department goals and the discussed during fiscal year.
overall goals of the organization 3. 10% improvement in the contribution of
3. Pursue personal development initiatives that individual staff performance to the
are consistent with company goals. department goals and the overall goals of
4. Plans, develops and directs the sales of the organization as measured by
employee benefits programsthrough department performance scores on staff
staffing, training, and performance performance appraisals or other agreed
evaluations. department measurements.
4. At least 1 personal development
initiatives that is of benefit to and
consistent with company goals

Job Duties
Management/Administrative Responsibilities

1. Participate in the tender team leading to its overall success. 

2. Work with team members in assuring that policies are renewed to the clients satisfaction while managing client expectations. 

3. Build team approach to dealing with internal and external customers 

4. Oversee the preparation and monitoring of departmental Sales Budget. 

5. Plans, develops and directs the sales of employee benefits programs to meet corporate objectives. 

6. Advises, consults and serves as a member of the Executive Management Team in the development and execution of short term and long range plans and budgets based on the companys corporate goals, strategic planning and growth objectives. 

7. Plans and directs the implementation of new employee benefits packages. 

8. Make recommendations for improvement where required. 

Technical/Professional Responsibilities
1. Develop and manage personal portfolio. 

2. Oversee development and management of teams portfolio. 

3. Ensure that product/service delivery standards that are implemented and are: 

a. Technically sound 

b. Comprehensive 

c. Competitive 

d. Timely 

e. Customer focused 

f. Compliant 

4. Promote cross selling and up selling 

5. Evaluates and analyzes the results of the programs and services regularly and systematically, and reports these results to the President. 

6. Reviews and analyzes current market trends to determine customer needs 
7. Develops competitive programs and services to meet customer and company goals. 

8. Develops competitive programs and services to meet customer and company goals. 
9. Plans modification of existing benefits programs. 
10. Assist account executives and support staff in proposals, presentations and servicing. 

11. Monitors the process for the calculation of Commission Due to Account Executives and the preparation of commissions statements for each Account Executive. 

12. Contributes to the designs of employee benefits packages and evaluates services, coverage, and options available through insurance companies to determine programs that meet the needs of the identified organization. 

Human Resource Responsibilities
1. Promote and implement External training. 

2. Develop employee performance through coaching and training experiences 

3. Continuously assess employee performance through performance management practices and FFK performance appraisal process. 

4. Manage workplace issues and relationships in accordance with FFK Human Resource guidelines. 

Email: worldwidehospitalitygroup@gmail.com