Desktop Support Engineer for Telelogix IT Services LLC, UAE

Experience: 3 - 5 yrs

Install, upgrade, support and troubleshoot Windows 7, Windows 8 and Microsoft Office 2007, 2010, 2013 and any other authorized desktop applications.
Install, upgrade, support and troubleshoot for printers, scanner, computer hardware and any other authorized peripheral equipment.
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
Performs work in compliance within specified warranty requirements.
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineer must escalate the issue/problem to proper next level support team member.
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator.
Provide user data and application recovery.
Email account administration, i.e., account creation and management and distribution lists on Exchange 2007 and above versions.
User account administration, i.e., account creation and management and password resets on Active Directory.
Troubleshoot problems associated with network connectivity, and workstation hardware/software.
Responsible for tracking hardware and software inventory.
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineer.
Works with vendor support contacts to resolve technical issues within the desktop environment.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
Ensure that there is sufficient support to clients and provide friendly customer service to users.
Basic support for smart devices like Blackberry, iPads, Tablets, etc.

QUALIFICATIONS:
College diploma or university degree in the field of computer science with 3 to 5 years of relevant work experience.
Industry certifications, this can include A+, N+ and MCTS/MCITP.

EXPERIENCE/KNOWLEDGE & SKILLS:
Excellent technical knowledge of pcs and desktop hardware.
Working technical knowledge of current protocols, operating systems and standards.
Ability to operate tools, components and peripheral accessories.
Microsoft Desktop Support Technician an advantage
Software and Hardware Troubleshooting
Windows 7, Windows 8 experience
Microsoft Office 2007, Office 2010, Office 2013 support
Basic Knowledge in Backup Software
Basic working knowledge of SMS, AD, Exchange 2007/2010/2013.
Professional image and grooming
Self-confidence and interpersonal skills
Analytical and problem solving skills
Good communication (both verbal and written) skills
Planning and organizing skills
Good administration management skills
Strong listening skills
Able to operate effectively in a team environment with both technical and non-technical team members
Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Able to operate within customer standard operating procedures

CORE COMPETENCY:
Applying Expertise and Technology
Analyzing
Learning & Researching
Planning & Organizing
Delivering Results and Meeting Customer Expectations
Achieving Personal Work Goals and Objectives

OTHERS:
Arabic Language skills and Driving license will be an added advantage.
Email: careers@telelogix.net