Front Office Executive for NMC Healthcare LLC in Abu Dhabi, UAE

Any Nationality

DUTIES AND RESPONSIBILITIES

3.1 Greets patients or their families and finds out the nature of their enquiry.
3.2 Provides information to assist patients or refer them to appropriate contact, either in the organisation or elsewhere.
3.3 Advocate Patients’ and their familits’ rights and responsibilities, confidentiality, information and education.
3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
3.5 Communicates all information to Floor Supervisor on daily basis.
3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

3.7 Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.

3.8 Investigates patient/visitor concerns and implements appropriate courses of action.

3.9 Keeps accurate records of discussions or correspondence with customers.

3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.

3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.

SELECTION CRITERIA FOR FRONT OFFICE EXECUTIVE 

1. Qualification – Graduate (should have convocation certificate/preference to Hospitality Industry background)
2. Experience – minimum two years in a front-office/relevant position in an Hospitality / Hotel Industry(freshers could be considered if they are exceptionally good)
3. Should be able to communicate effectively in English.
4. Should have a clear, non-native accent, without MTI (Mother Tongue Influence) 
5. Should have a very good personality; be adaptable in disposition with cross-cultural sensitivity.
6. Should be willing to work in a hospital environment.
7. Should be willing to work in a split-shift (approximate timings – 9 a.m. to 1 p.m., 5.30 p.m to 10 p.m, subject to variations as per the operational needs)
8. Should be unmarried (Below Age of 30 Years)/ Should be willing to work on staggered weekly offs [one off-day in a week] 
9. Should hold a valid Passport 
10. We are looking for Medically Fit candidates only

Varun Rodrigues
varun.r@nmc.ae