Senior Professonal - Training & Quality for USA

Responsible for overall designing and defining metrics for the training and quality
Create and manage training infrastructure to ensure process excellence 
Design the training materials necessary to support the delivery
Design the quality metrics and infrastructure required to deliver high quality services to the clients 
Convert clients needs into the training materials necessary to support delivery 
Ensure that the delivery function is well equipped to meet contractual SLAs, achieve client satisfaction, and meet targets for revenue and gross margin 
Create and manage operational frameworks to deliver high quality of work 
Create six sigma quality frameworks to drive process excellence 
Set up and manage transactional quality frameworks 
Work with delivery and training functions to create feedback loops from quality assessment to training and operations management 

15+ years experience

Dipali 
Telephone: +91-22-61717708
Email: hr8@hectorandstreak.com