Operations Manager for Courier Services Company in Dubai

We are looking for Operations Manager for Courier Services Company in Dubai 

Job Description:

The Operations Manager is responsible for ensuring efficient functioning by planning, managing couriers as well as resolving customers issues, complaints and escalations.

Workflow Management
Establishes internal guidelines and procedures for the operations department to ensure high performance from the department 
Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered 
Plans and assigns route for the couriers as per the load and deliveries value
Handles customers incidents and complaints related to his/her team and handles escalations, if any
Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
Monitors transit time performance against actual performance targets
Modifies department work plans according to changes in operations such as leave, holiday, or a heavy workload
Interacts with various business units (Call Center, Customer Service, Operations, Fleet and Logistics & Cargo) to plan and execute Client requirements

Team Management and Resourcing
Oversees all aspects of recruiting, training and continually developing a highly competent and motivated team of operations team members, including strategic plans to ensure staffing is appropriate at all times 
Leads these processes effectively sets individual objectives, recruits qualified staff, manages performance, develops and motivates staff, providing formal and informal feedback / appraisal in order to maximize subordinate and functional performance
Coordinates operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.
Mentors operations team and provides 'hands-on' technical leadership as required

7+ years experience in same domain/courier company in the position of Manager/Supervisor Operations.
Recommended from UAE experience market so he will have solid knowledge about the market, area and culture or nature of courier business.
Preferred Indian/Pakistani national.

If Interested please mail your profile with the details below:

Current CTC
Expected CTC
Notice Period:
Relevant experience in Courier Industry

Recruiter Name:Consultant

Email Address:priyanka.kapoor@wowjobs.biz

Telephone:8439084426