Experience: 3 to 6 yrs.
We have an opening for Sr.Desktop Engineer position and interviews are scheduled during this weekend (31st Aug13) please send your profile and team will revert with interview schedule
Responsibilities
- Should be able to understand the Service Desk defined R&R and Supporting Procedure and Work Instructions to facilitate proper Incident Detection recording, service request initiation
- Should be able to co-ordinate with the other necessary components(Customer, Vendor, IM, PM etc) for effective and efficient implementation of the CM Process
- Should co-ordinate with the second and third line support and confirm with the customers and close incidents and also contributing to Problem Identification
- Should be able to understand the defined IM Process and Supporting Procedure and Work Instructions to ensure proper Incident Detection recording, Classification, Investigation, Diagnosis, Resolution and Closure of Incidents
- Should follow the defined Process to ensure 100% compliance w.r.t the Process as well as SLA"
- Should be able to understand the defined PM Process and procedures for appropriate classification, Diagnosis, RCA, Solution Implentation and providing a permanent fix to the Problem and updation of Known Error Database
- Should be able to adhere to the PM Process to ensure that the pre-defined SLA is met
- Should be able to co-ordinate with the other necessary components(customer, vendor etc) for identification of root cause and implementation of permanent fix"
Send your resumes to o_rijuthask@microland.com
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