Head Cashier
- Position Summary
The primary responsibilities of the Head Cashier position are to maintain helpful customer service, assist in daily operations at the checkouts and customer service areas, maximize sales and productivity on the sales floor, and resolve situations to the satisfaction of the customer.
Hierarchical position
The Head Cashier reports to the Store Manager
Major Responsibilities
The major responsibilities for this position include:
Ensure each customer receives outstanding service which follows the sales process and by mystery shop standards
Greet customers as they enter the store
Troubleshoot point of sale problems
Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service
Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicates issues to management
Perform cash pulls, make change orders and deposits in accordance with established policies
Ensure that merchandise displays in the checkouts area re clean, organized and well-stocked
Ensure return merchandise is restocked to the correct product location on the sales floor, all damaged and defective merchandise is properly labeled
Answer phone calls
Able to tactfully and pleasantly deal with customers
Maintain awareness of all promotions and advertisements
Perform register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines
Perform other tasks as assigned from time to time by store management
Solicit customers to open an Attken Privilege account
Provide input into customers service decisions to the store manager
Issuing receipts, refunds, credits or change due to customers
Minimum Requirements
The minimum requirements for this position include the following:
Education/Training: High School degree, some college preferred
Prior experience managing associates and handling cash, preferably in a retail environment (Min.8 Yrs of Exp.)
A commitment to service, excellence and customer satisfaction
Skills/Knowledge: Ability to take leadership role in training and coaching team members on skills needed to positively impact sales
Ability to communicate with associates and customers
Solid team player with excellent interpersonal skills with a strong willingness to learn
Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus
Exceptional organizational ability, extreme attention to detail, and ability to multi-task
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Physical Requirements
The minimum physical requirements for this position include:
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
- Cashier
- Position Summary
The primary responsibilities of the Cashier position are to maintain helpful customer service, process sales quickly, accurately, and efficiently, and cash register operations.
Hierarchical position
The Cashier reports to the Cashier Supervisor
Major Responsibilities
The major responsibilities for this position include:
Ensure each customer receives outstanding service which follows the sales process and by mystery shop standards
Greet customers as they enter the store
Answer phone calls
Tactfully and pleasantly deal with customers
Maintain awareness of all promotions and advertisements
Accurately and efficiently ring on registers and maintain all cash at registers
Maintain orderly appearance of register area and supplies stocked
Perform other tasks as assigned from time to time by store management
Solicit customers to open an a Attken privilege Account
Provide fast, enjoyable and accurate check out experiences to each and every customers.
Issuing receipts, refunds, credits or change due to customers
Minimum Requirements
The minimum requirements for this position include the following:
Education/Training: High School degree, some college preferred
Experience in a retail environment either in cashier, sales, or back office (Min.4 Yrs of Exp.)
A commitment to service, excellence and customer satisfaction
Skills/Knowledge: Ability to process information and/or merchandise through register system
Ability to communicate with associates and customers
Solid team player with excellent interpersonal skills with a strong willingness to learn
Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus
Exceptional organizational ability, high attention to detail, and ability to multi-task
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Physical Requirements
The minimum physical requirements for this position include:
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
Recruiter Name:Rakshali
Email Address:rakshaliip@indianpersonnel.com
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