Technical Support Engineer for Qatar (FREE Recruitment)

• Install, Maintain, Diagnose, Troubleshot, configure, integrate the assigned products and solutions
• Execute service deliveries, track & document the progress until completion, escalate next level incase required assistance.
• Ensure timely delivery of project/service deliverables to customer.
• Keep himself up-to-date with industry standards and latest respective product upgrades and technologies.
• Actively participate periodic reviews with assigned team to evaluate the opportunities, challenges and recommend improvements.
• Ensure timely closure of assigned service calls & escalations

• Ensure healthy service practices as per company policy, including avoidance of abuse in usage/issuance of consumables/spares/stand by arrangements.
• Forecast minimum stock level of consumables to assure the smooth delivery of the services compliance on SLA/Project commitments.
• Ensure timely submitting of all periodic reports and invoicing as per agreed SLA/KPIs.
• Participate in audit checks regarding time management and First time fix, Repeat Call Time, usage of parts per call, under/over usage of devices, assignment of roles & responsibilities to assigned teams, Stock Control etc, Identifies area of improvement and investigates thru transactional history checking and gather the necessary documents for audit checking.

• Ensures adherence to health and safety and report any deviation if occurred while performing any Stock Control activities. 
• Analyses customer complaints and recommend fastest and permanent solutions to customer problems.
• As team player participate actively in periodic reviews with customers/teams.
• Identifies innovative opportunities for improvement and makes constructive suggestions for improvements particularly those related to customer service/project delivery & control.

• Bachelor of Computer Science / Information Systems/Engineering
• 3-5 years of hands on experience in similar capacity working Authorized Apple service center

Interested candidates can send their CV on samiya.newalfa@gmail.com, cvnewalfa@gmail.com