Experience: 5 to 6 yrs.
Job Description:
The candidate is responsible for providing Level 3 support, troubleshooting and bug-fixing for the Distributed Applications within APAC Banking Technology. These are payments and collection applications supporting the Cash Management business in the APAC region.
Responsibilities:
Provide technical expertise on production incidence escalation from Level 1 and Level 2 production support
Investigate and troubleshoot application issues and provide workarounds and resolution
Co-ordinate and work with cross-impact teams on issue resolution where there are interface related issues or dependencies
Provide Post-Mortem Root Cause Analysis and deliver bug fixes
Support regulatory and control agenda such as the annual ASA
Support systems audit by internal/external auditors and work with ITRMs to ensure application is compliant to firm standards
Work on control remediation initiatives as well as service improvement projects
Define processes and deliver tools for Production Support team to effectively manage the health check of the applications
Provide training to Production Support team where required
This role will require work in roster to cover over-night and weekend escalations.
Current team members covers one week out of every 6 to 8 weeks depending on how many people we have in the team.
It is on-call basis and on average, there are 2 to 3 calls per week.
There are on-call allowance and people in on-call shift can work from home.
Responsibilities:
Provide technical expertise on production incidence escalation from Level 1 and Level 2 production support
Investigate and troubleshoot application issues and provide workarounds and resolution
Co-ordinate and work with cross-impact teams on issue resolution where there are interface related issues or dependencies
Provide Post-Mortem Root Cause Analysis and deliver bug fixes
Support regulatory and control agenda such as the annual ASA
Support systems audit by internal/external auditors and work with ITRMs to ensure application is compliant to firm standards
Work on control remediation initiatives as well as service improvement projects
Define processes and deliver tools for Production Support team to effectively manage the health check of the applications
Provide training to Production Support team where required
This role will require work in roster to cover over-night and weekend escalations.
Current team members covers one week out of every 6 to 8 weeks depending on how many people we have in the team.
It is on-call basis and on average, there are 2 to 3 calls per week.
There are on-call allowance and people in on-call shift can work from home.
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
At least 5 years of experience in hands-on application development
Min 3 years experience in Java/J2EE developing large, mission-critical applications
Min 3 years experience in developing SQL/PLSQL in Oracle, database performance tuning experience will be a strong advantage
Familiar with UNIX, MQ
Good communication skills
At least 5 years of experience in hands-on application development
Min 3 years experience in Java/J2EE developing large, mission-critical applications
Min 3 years experience in developing SQL/PLSQL in Oracle, database performance tuning experience will be a strong advantage
Familiar with UNIX, MQ
Good communication skills
Apply Through: https://jpmchase.taleo.net/careersection/2/jobdetail.ftl?job=140086868
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