Key Responsibilities
Liaises between client and SAS team members in ensure smooth handling consulting services, including solution development, implementation and project closeout at customer sites
Understands, utilizes and communicates best practice methodologies and industry standards internally and externally.
Provides support to customers by researching and resolving complex queries and taking ownership of customers technical problems to ensure satisfactory problem resolution in accordance with problem account management guidelines
Installs SAS solution or troubleshoots problems for customer on-site
Provides problem account management to key customer sites with minimal supervision
Validate sand customize installation materials for new releases of software
Meets internal and external user needs by delivering technical training courses and customised training courses for SAS Software, related solutions and business initiatives
Perform customer training needs analysis to match customer needs to software package
Qualifications
Bachelors degree or higher in IT engineering, computer science
10+ years experience of programming and/or support for database application
Customer service oriented, possess strong service mind
A good depth understanding in one of the following:
OS: Windows, AIX, HP-UX, Solaris
Web container: Tomcat, Weblogic, Websphere, JBoss
Programming: JAVA, BASE/SAS, SQL, PL/SQL
Fast learner, with high creativity thinking
Good communication skills, ability to communicate and develop relationships across all levels of the organisation and cross culturally
Shivani
9216017864
Liaises between client and SAS team members in ensure smooth handling consulting services, including solution development, implementation and project closeout at customer sites
Understands, utilizes and communicates best practice methodologies and industry standards internally and externally.
Provides support to customers by researching and resolving complex queries and taking ownership of customers technical problems to ensure satisfactory problem resolution in accordance with problem account management guidelines
Installs SAS solution or troubleshoots problems for customer on-site
Provides problem account management to key customer sites with minimal supervision
Validate sand customize installation materials for new releases of software
Meets internal and external user needs by delivering technical training courses and customised training courses for SAS Software, related solutions and business initiatives
Perform customer training needs analysis to match customer needs to software package
Qualifications
Bachelors degree or higher in IT engineering, computer science
10+ years experience of programming and/or support for database application
Customer service oriented, possess strong service mind
A good depth understanding in one of the following:
OS: Windows, AIX, HP-UX, Solaris
Web container: Tomcat, Weblogic, Websphere, JBoss
Programming: JAVA, BASE/SAS, SQL, PL/SQL
Fast learner, with high creativity thinking
Good communication skills, ability to communicate and develop relationships across all levels of the organisation and cross culturally
Shivani
9216017864
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