Who we are?
Be Relax is the worlds leading airport spa, operating since 2004 with one mission: to provide every traveler pampering & relaxing experience worldwide. Located in 11 countries, with 500 employees and 40 spas
We are pleased to welcome job seekers from all over the world to the Middle East. Join us to be a part of Be Relax Team in the safe prestigious environment of Doha International Airport.
Customers Management
1. Look after the customer in front or inside the point of sales from the welcome to the farewell by respecting all the protocols, procedures, service signature, and SOP defined by the company and adopting the proper attitude in terms of presentation (uniform, presentation standards, visible and up to date security pass), conversation (voice tone and intonation, vocabulary), all with a proactive attitude (commercial approach)
2. Introduce and advise on the services and products by recommending the proper service and/or product after achieving a wellness diagnostic in order to identify the customers needs, wishes, and available time and answer his/her expectations and give him/her satisfaction as well as proposing systematically additional and complementary sales
3. Deliver a high-performance level in treatments (massage, manicures, pedicures, etc.) in accordance with the protocols learned during internal training (duration, treatments execution, and sanitary criteria) guaranteeing the expected high level of service defined by the company in order to retain customers loyalty
Point of sales operations management
1. Ensure the point of sales opening/closing is in accordance with the operational hours (which are subject to change) as determined by the company or airport. Guarantee security and the good operating of the point of sales complying with the protocols set up by the company and the defined rules of the airport authorities
2. Ensure the cleanliness of the spa and equipment on a daily basis complying with the proper application of the protocols defined by the company (for example, proper sanitation of equipment before each client, hygienic common spaces such as the register, floors, counters, shelves, treatment room(s), washing machine, sinks, trash, etc.)
3. Look carefully at the all products and consumables visibility and availability, especially when opening the point of sales where assigned, ensuring the transfer procedure and destocking operation is respected and the labeling of the professional cosmetology products has been done (for example expiry date after opening)
SKILLS & QUALITIES
1. Good interpersonal skills - Demonstrate extraordinary customer service and retail skills
2. Good sales techniques - Good knowledge in his/her field (massage, cosmetology, nail techniques)
3. Good listening skills and empathy - Customer-oriented Dynamism, proactivity - Adaptability, and flexibility - Availability, attendance
4. Team spirit (team player)
5. Reliability and accuracy (rigor, respect for company protocols and procedures)
6. Organized, good time management and priorities
What you will get?
We are offering a fixed salary alongside attractive incentives and we are providing health insurance, employment visa, and air tickets you will also benefit from discounts from our shops. You will get international exposure and a chance to mingle with different nationalities to explore a different cultures
1+ year experience
Email: hr@berelax.com, rh.dubai@berelax.com
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