Operation Officer for VFS Global Services in Nepal & Bangladesh (1+ Year Experience)

VFS Global Services Private Limited is the worlds largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 908 Visa Application Centres (VACs) and operations in 89 countries across five continents, VFS Global serves the interests of the diplomatic missions of 44 sovereign governments. The company has successfully processed over 62.68 million applications since its inception in 2001

1+ year experience

Document scrutiny and collection of applications for visa processing.
Handle customer/applicant queries personally or via email, telephone.
Handle cash and bank related transactions if assigned and ensure 100% accuracy.
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application center.
Ensure that the entire process is completed within the mandated Turn Around Time.
Assist Deputy Manager/Operations Manager in execution Project.
Ensure judicious use of natural resources.
Adhere to the environment health and safety policy/objectives and guidelines of the organization

We are hiring for Kathmandu location in Nepal and Dhaka, Chittagong & Sylhet location in Bangladesh

Recruiter Name:Ms. Tanima Sur
Company:VFS Global Services Private Limited
Email Address:TanimaS@vfsglobal.com
Website:http://www.vfsglobal.com