The position would be responsible for
+ 91-79-26405892
- providing help and advice to customers using the organisation's products or services;
- communicating courteously with customers by telephone, email, letter and face to face;
- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- handling customer complaints or any major incidents, such as a security issue or a customer being taken.
- issuing refunds or compensation to customers;
- keeping accurate records of discussions or correspondence with customers;
- analysing statistics or other data to determine the level of customer service that the organisation is providing;
Graduate + MBA/PGDM with 10+ yrs of experience in Customer Service.
Experience working in Africa is must.
Should possess very good English communication skills (written & spoken)
Rina Arun / Ekta Jani
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