Assistant Retail Store Manager for Jaleel Holdings LLC, Dubai

Jaleel Holdings is a UAE based investment company with interests in the FMCG, IT, Property, Cash & Carry and Education sectors.

Currently Jaleel Holdings, a family of more than 1500 employees, owns and operates various entities over 400,000 square feet and caters to more than 15,000 B2B customers. The group is now an AED 1.8 billion top line business with strong presence in trading and distribution of FMCG 

Role & responsibilities

1. Achieve budgeted Shop Profitability
2. Ensure effective Shop floor administration with an aim to maximize Staff productivity & morale.
3. Improve customer experience by ensuring excellent customer service
4. Budgeted Sales value & Profits

Responsibilities

• Achieve stores budgeted top line and bottom line targets.
• Effective management of team and mentoring / guiding them to improve sales and GP.
• Analyze vehicle wise, route wise GP. Plan and execute profit improvement plans.
• Gathering market intelligence, undersatnding customer requirements and fulfilling them Expense management
• Monitor and increase operational efficiency to reduce costs.
• Constantly re engineer workways and review expenses to find out cost effective ways of running store operations Stock Management
• Work closely with all stake holders to ensure budgeted levels of stock availability at stores.
• Stock management and control to reduce stick loss / damage / expiry.

• Ensure compliance to all process & policies with regards to perpetual inventory, stock management etc.
• FEFO management of stocks Customer Management
• Maintaining relationship with customer to ensure repeat business while getting positive feedbacks
• Address customer complaints and ensuring that they are not repeated. Vehicle Management
• Coordinate with the vehicles department for timely vehicle service and preventive maintenance with an aim to control repair & maintenance cost.
• Plan and run a profitable delivery model factoring in route planning and right customer. Facility Management
• Ensures Facility is Audit ready; Completes all necessary activities related to HACCP & Gov. regulations
• Responsible for facility infrastructure upkeep, timely maintenance of shop equipments and ensure proper functioning of equipments.
• Staff management
• Monitor and control staff work allocation and work scheduling for smooth operations activities at Store.
• Monitor and evaluate staff performance and complete staff appraisal as per schedule and company policy.
• People management

Key Performance Indicators

• Store profitability %
• Budgeted Sales value/month
• Budgeted GP/ Month
• Expenses within budget
• Instore Sales/month
• Stock damage/ loss control
• Cost effective delivery sales
• QHSE Audit & compliance
• All regulatory compliances
• Staff Training mandays
• Effective people management

Preferred candidate profile

• Minimum of 5 years of experience in a retail management role.
• Strong leadership skills and the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to multitask and prioritize tasks effectively.

Functional Competencies

English & Hindi Language

Products & SKU's

Selling Skill

HR Head HoD People manager Products & SKU's E Selling Skill E C

Behavioral Competencies

Team Player

People Manager

Analytical

Sales Oriented

Email: sadiya.s@jaleel.ae