IT Support Specialist Job Vacancy in Lulu Group International, UAE

LULU GROUP INTERNATIONAL (LuLu Group) is a highly diversified conglomerate with successful business entities in strategic locations worldwide. Founded by the acclaimed business visionary Yusuff Ali M.A, LuLu Group has become a key contributor in the Gulf regions economic standing with an annual turnover worth USD 8 billion. Headquartered in Abu Dhabi, the capital of the United Arab Emirates, it is a world-renowned purveyor of an international business portfolio that ranges from hypermarket operations to shopping mall development, manufacturing and trading of goods, hospitality assets, and real estate. LuLu Group mainly operates in 22 countries located across the Middle East, Asia, US, and Europe. LuLu Group International, a true follower of ethical business practices: Spearheaded by Chairman and Managing Director Yusuff Ali M.A A major player in the economic scenario of the Middle East with an annual turnover of USD 8 billion and staff force of more than 57,000 Worldwide operations cover business divisions in retail segment for the popular hypermarket brand, shopping mall destinations, food processing plants, wholesale distribution, hospitality properties, and real estate development Retail stores present in the UAE, India, Saudi Arabia, Bahrain, Kuwait, Oman, Egypt, Malaysia, and Indonesia; with distribution companies located in India, US, Europe, Middle East countries, and the Philippines and more trading offices expected to rise in Turkey, and Vietnam  

Job Summary:

The IT Support Specialist will provide technical support across network, PC/devices, POS systems, weighing scales, end-user support, WMS, ERP (SAP), eCommerce, procurement, in-house applications, asset management, access controls, attendance machines, data center maintenance, and help desk management.

Role & responsibilities

Network Support: Maintain and configure network devices, manage connectivity issues, ensure PCI DSS compliance, and handle ISP coordination.

• PC/Device Support: Manage Active Directory users, configure new devices, troubleshoot issues, and maintain spare parts inventory.
• POS Support: Install, maintain, and upgrade POS systems, manage Windows patches, and maintain stock of consumables.
• Weighing Scale Support: Install, maintain, and upgrade weighing scales, manage software support, and maintain stock of consumables.
• End User Support: Troubleshoot device connectivity, Windows, Office 365, antivirus, and software updates.
• In-House Application Support: Manage users for MDM Portal, CRM, and retail applications.
• Asset Management: Update IT asset data and document status changes.
• Access Control and Attendance Machine Maintenance: Support user enrollment, access provision, and transfers.
• Data Center Maintenance: Monitor data center, check device alerts/status, and maintain environment status.
• Help Desk Management: Manage and monitor help desk tickets, validate requests, and coordinate with RO.

Devices Under Role:

• Network Devices: firewalls, switches, wireless access points, IP telephony, and ISP routers.
• PC/Devices: desktops, notebooks, workstations, servers, attendance machines, access controls, printers, meeting room devices, scanners, NAS storage devices, thermal label printers, PDT, tablets, UPS.
• POS Devices: POS machines, scanners, price verifiers, queue buster devices.
• Weighing Scales: Retail and platform scales.

Preferred candidate profile

Requirements:

• Graduate in BCA / BSC IT / B. Computer Science/ similar fields.
• Proven IT support experience.
• Strong network and device management skills.
• Familiarity with POS systems, weighing scales, and IT applications.
• Excellent troubleshooting skills.
• Strong communication and interpersonal skills.
• Relevant certifications are a plus.

Email: careers@ae.lulumea.com, luluhrdubai@ae.lulumea.com