Front Office Manager for Mbali Mbali Lodges and Camps Ltd., Tanzania

Mbali Mbali Lodges and Camps Ltd is known for providing high-end, eco-friendly safari accommodations across Tanzania's national parks in Tanzania. We pride ourselves on sustainability, wildlife conservation, and offering our guests an authentic and luxurious safari experience

Role & responsibilities

• Handle incoming reservation requests via phone, email, and online platforms, ensuring a prompt and professional response to all inquiries.
• Accurately input guest information and booking details into the hotel management system.
• Confirm and follow up on reservations, ensuring accuracy in guest details, booking dates, room types, and payment information.
• Process modifications, cancellations, and special requests quickly and efficiently.
• Provide guests with detailed information about room rates, Game packages, and hotel amenities.
• Address guest inquiries and resolve any reservation-related issues with a customer-focused approach.
• Upsell room categories, hotel services, and special packages to increase revenue.
• Monitor room availability and assist with overbooking situations by managing reservations strategically.
• Prepare weekly occupancy reports to prepare the requirements for the operational activities.
• Liaise with the operations department to ensure reservation details are communicated accurately.
• Update relevant departments on special guest requirements, VIP arrivals, or last-minute changes to ensure quality services
• Maintain organized and accurate reservation records, updating any changes or cancellations promptly.
• Ensure all reservations are processed according to hotel policies and procedures.
• Regularly review and audit reservation entries for accuracy and completeness.

Preferred candidate profile

• Education: Diploma or degree in Hospitality Management, Business, or related field.
• Experience: Prior experience in hotel reservations or similar hospitality role preferred.
• Technical Skills: Proficient in reservation management systems and Microsoft Office Suite.
• Customer Service Skills: Strong interpersonal and communication skills with a customer-focused approach.
• Attention to Detail: High accuracy and attention to detail in reservation management.
• Problem-Solving Skills: Ability to handle challenging situations and resolve guest issues effectively.

Perks and benefits

• Competitive salary.
• Accommodation.
• Medical coverage in-country.
• Work permit.
• Air tickets
• Transportation to and from the office.

Join our dynamic team in Arusha, be a part of a leading Hotel chain in Tanzania

Mr. Mussadiq Gulamhussein + 255 754 400 141

Mr. Vineesh Viswanadhan +255 784 400 141

Email: hrm@mbalimbali.com