Job Vacancies in Smartec Electronics Ltd - Kampala, Uganda

Smartec Electronic is keeping focus on the world famous manufacturers. Our product category comprises microprocessor, interface circuit, converter 

Logistics Manager

Job Description / Responsibilities

1. Overseeing the supply chain of an organization.

2. Determining how an organization should distribute the products

3. Strong organization and multitasking skills.

4. Proven work experience of minimum 5 years as a logistics manager

5. In-depth knowledge of the consumer goods industry.

6. Solid understanding of logistics and inventory management software.

7. Outstanding analytical, problem-solving, and organizational abilities.

8. Managing all activities of the companys delivery and shipping operations.

9. Ensuring that all shipping and receiving procedures, packaging, labelling, and documentation are in place

10. Planning and managing logistics, warehouse, transportation, and customer services.

11. Directing, optimizing, and coordinating the full order cycle

Desired profile of the candidate

We are looking for a reliable Logistics Manager to be responsible for the overall supply chain management. Logistics Manager responsibilities include organizing and monitoring storage and distribution of goods.

The goal is to manage the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction

Qualification: Degree in business administration, logistics, supply chain, or relevant field

E-commerce Manager

Job Description / Responsibilities

• Developing and implementing e-commerce strategies aligned with company goals
• Managing and optimizing online sales channels, such as websites, social media, and online marketplaces
• Creating and managing e-commerce budgets, including advertising and promotion spend
• Analyzing e-commerce data and metrics to identify opportunities for growth and improvement
• Collaborating with cross-functional teams, such as marketing, sales, and product development, to ensure consistent messaging and branding across all channels
• Staying up-to-date with trends and innovations in e-commerce, and making recommendations for improvement
• Reviewing the security of checkout pages and payment procedures.
• Creating promotional offers and checking to see that these are uploaded precisely.
• Examining sales-related metrics to inform restocks.

Desired profile of the candidate

An E-commerce Manager should be responsible for overseeing the online sales efforts of a business. They manage the website, marketing campaigns, and work with vendors to ensure products are delivered promptly. Their focus is on creating and maintaining a seamless shopping experience for customers.

Qualification

Bachelors or master’s degree in Marketing, Business Administration, E-commerce, online marketing or a related field.

Service Manager

Job Description / Responsibilities

1. Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
2. Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.
3. Developing and implementing service strategies to enhance customer experience and meet service objectives.
4. Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
5. Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
6. Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
7. 5+ years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
8. Demonstrated success in customer service, handling complaints, budget management and effective marketing tactics.
9. Proficiency in customer relationship management tools and software for tracking and monitoring service performance.
10. Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
11. Detail-oriented with a high level of accuracy in data analysis and reporting.
12. Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
13. A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.
14. Excellent leadership and people management skills.

Desired profile of the candidate

A committed Service Manager with experience in service management. has the ability to manage the service department team and handles customer service interactions, reports, and repairs and ensure excellent customer service, maintains strong relationships with customers and third-party vendors.

Qualification

Bachelors degree in Business administration or related field

Sales Manager

Job Description / Responsibilities

1. Developing and implementing sales strategies.
2. Setting sales goals and targets.
3. Training and motivating the sales team.
4. Managing budgets.
5. Analyzing- sales data to identify opportunities for improvement
6. Overseeing local and regional sales, promotions and campaigns
7. Making data-informed decisions to drive performance and resource allocation
8. Developing and maintaining relationships with key clients
9. Overseeing and directing performance of the sales team
10. Identifying emerging markets to find new sales opportunities
11. Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
12. Meet with potential clients and grow long-lasting relationships that address their needs

Desired profile of the candidate

The sales manager should direct and oversees organization's sales policies, objectives, and initiatives. Sets short- and long-term sales strategies and evaluates effectiveness of current sales programs. Recommends product or service enhancements to improve customer satisfaction and sales potential.

Qualification: Bachelor's degree in business management, sales, marketing

Email: hr@smartecelectronics.co.ug, smartecelectronics@gmail.com