Front Office Receptionist for Howard Johnson Plaza By Wyndham, Dubai

The Howard Johnson Plaza by Wyndham, Dubai Deira is an exceptional hotel situated in the vibrant Deira district of Dubai. This property features a range of outstanding facilities, including a swimming pool, gym, restaurant, caf, and bar.

With 196 rooms, including 26 luxurious suites, the hotel spans from the basement to the roof across eight floors. Guests can enjoy all-day dining at the restaurant or relax in the lobby caf.

The hotel also offers well-equipped meeting and banquet rooms, a fully equipped health club with a swimming pool, and ample parking. Additional amenities include a gymnasium, steam room, sauna, spa, business center, travel desk, salon, gift shop, and prayer rooms. Whether for business or leisure, the Howard Johnson Plaza provides everything needed for a comfortable stay 

JOB TITLE: Front Desk Associate

REPORTS TO: Front Desk Supervisor/Front Office Manager

POSITION SUMMARY:

Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.

1. Specific Duties and Responsibilities:
1. Ensures incoming guests are given the highest possible personal service.
2. Maintains effective communication with all related departments to ensure smooth service delivery.
3. Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
4. Greets guests on their arrival ensuring they feel expected and welcome.
5. Ensures the guest receives the accommodation he/she is expecting.
6. Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
7. Deals swiftly, efficiently and sensitively to guest complaints and follows through.
8. Maintains awareness of guest profile through the IDS guest history.
9. Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
10. Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy always.
11. Accurately administers Front Desk Clerical systems and procedures.
12. Provides currency exchange services.
13. Balances accounts of days business at end of shift.
14. Comply with all laid down systems and procedures.
15. Records all instances of refused business, with reasons of refusal.
16. Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
17. To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
18. Promotes the hotels outlets and special events always.
19. Maintains an awareness of competitors rates and occupancy levels.
20. Maintains an awareness of rates levels to be sold daily.
21. Answers incoming calls and Places outgoing calls.
22. Directs call to guest rooms, staff, or departments through the switchboard or EPBAX system.
23. Receives guest messages and deliver the same to the guest.
24. Logs all wake-up call requests and performs wake-up call services.
25. Provides information about hotel services to guests.
26. Understand the telephone operator board or EPBAX switchboard operations.
27. Knows what action to take when an emergency call is required.
28. Assists in reporting telephone equipment or service complaints and problems.
29. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
30. Must be polite and courteous while answering the phone.

Email: info@howardjohnsonplazadeira.com