Operations Manager for Pillay R Group of Companies in Seychelles

Pillay R Group of Companies Pte Ltd is a diversified business group in Seychelles for more than 40 years employing more than 1000 people from across the globe. We are into FMCG products Distribution, Organised Retail, covering Super Markets, Pharma, Bakery, CDIT etc. We are also into Financial Services, Insurance, Tourism and Reality business having our presence in Seychelles, UAE, India & Uganda

The Operations Manager heads a Business Division and has P&L responsibility. Has to lead the team, achieve budgeted revenues, implement the right process & practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance.

Roles and Responsibilities

• Manage the day-to-day operations, drive Sales & Distribution, Inventory management, Dues. Planning & Achieving business budgets, Vendor Relation, Planning Purchases, Coordination for Logistics, Vendor Payments, Claims Management, Scheme / Promotion Planning with Sales Team for the Business.
• Plays a key part in overseeing the performance of Warehouse Managers, Delivery drivers and Handymen Analyze and improve organizational processes, all with the aim of improving quality, productivity and efficiency hence leading to increased profit.
• Planning and managing logistic, warehouse transportation and customer services
• Direct, optimizing and coordinating full order cycle
• Liaising and negotiating with suppliers, manufactures, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transportation cost and efficiency
• Manage inventory and organize Warehouses as per the company requirement.
• Arrange warehouse, catalog goods, plan routes and process delivery
• Ensuring that staff discipline, attendance. Monitor and ensure and records are kept
• Manage opening and closing of all warehouses
• Manage replacement of staff if absent and respond to any issues / customer complaints
• Manage training and supervising of Warehouse Managers, Delivery drivers, Handymen
• Report shortages of goods transactions, evaluate budgets and expenditure
• Identifying any unusual activity in the reports (if any) and reporting to the concerned
• Have regular meetings with Purchasing, Marketing & Sales Managers with regards to availability of stocks, shipment panning and overseas payment. Be part of the selected incoming goods, contracts and wholesales rates
• Staying in constant communication with Sales & Marketing / Purchasing Managers
• Constantly Increase quality of customer service
• Track and maintain leave applications, sick leave and overtime
• Discussing with employees on performance appraisals, addressing employee performance and putting corrective action plan
• Supervise, coach and train warehouse workforce
• Meet cost productivity, accuracy and timeliness targets

Required skills

1. Customer Service: Maintain standards, constantly seek new ways to improve customer service. Provide inputs and direction to team members on customer service regarding performance enhancement through periodic reviews for all staffs.
2. Communication: Interpersonal skills and problem-solving skills. Communicates clearly and effectively
3. Loyalty: Must have a strong allegiance and support to the company and management.
4. Accountability: Be accountable for all decisions made.
5. On-Time Delivery: Ensured On-time delivery to exceed customer expectations
6. Logistic: Manage operation staff by providing logistic guidance, direct, integration, planning, programming, administration, and budgeting.
7. Supply Chain: Negotiate with suppliers or customers to improve supply chain efficiency or sustainability. Monitor supply chain management function for effectiveness and accuracy
8. Inventory Management: Ensure product availability (Right Product / Right Price / Right Quality / Right Quantity), to avoid stock outs and revenue loss to the business. Its proper storage, rotation, to minimize losses due to poor management.
9. Proper Accounting: Ensure all records are maintained, kept for inspections. Licenses, Permits, etc are renewed on time. All laid down accounting & finance process are adhered to.
10. Operations: Lead the team to perform day to day operations, analyse, critical needs for the organizations daily operation. Supervise employees performance, anticipating their needs for training and support.

Core Competences

Be a leader, is able to remain calm and patient at times of crisis and managing the situation be it customers/government department / staff
Exhibits a higher level of Integrity, being honest & dependable. Capable of putting plans into action for the desired results on a continuous basis

Email: hr@pillayrgroup.com