Job Vacancies in Birbal AI, Abu Dhabi (UAE)

Birbal AI has evolved into a forward-thinking organization adept at meeting clients needs and tackling their most intricate digital dilemmas. Enhance your technological edge with our comprehensive range of services spanning AI, IoT, Cloud, and Blockchain. Our offerings include top-notch technology consulting, bespoke software development, seamless integration into current workflows, timely upgrades/maintenance, and beyond. Though Birbal AI was established just over two years ago, our team brings a wealth of experience accumulated over the last 15 years in the industry 

Senior IT Support Engineer

1. Strong knowledge of operating systems Windows, macOS, and Linux.

2. Experience in installing and maintaining computers, printers and network devices.

3. Foundational understanding of network concepts like TCP/IP, DHCP,DNS.

4. Knowledge of basic information security principles and security procedures.

5. Provide technical support to users by phone, email, or in person.

6. Resolve complex technical problems related to hardware, software,and networks.

7. Manage and follow up on the technical support system and ensure quick resolution.

8. Provide training and technical support to users on how to use hardware and software.

9. Create and update user guides and procedures.

10. Work closely with other IT team members to ensure integrated technical services.

11. Escalate more complicated issues to specialized teams when necessary.

12. Participate in IT projects related to system and infrastructure upgrades.

13. Execute the tasks assigned by the direct supervisor.

Telecommunication Technical Assistant

1. Knowledge of operating systems such as Windows Server and Linux.

2. Understanding of network protocols, routers, switches and firewalls.

3. Experience in server management, including setup and maintenance.

4. Knowledge of storage systems and database technologies.

5. Experience in network security and information security, including firewalls, VPN, and anti-virus.

6. Ability to troubleshoot, analyze, and resolve complex problems.

7. Ability to keep up with technological changes and continuously update skills and knowledge.

8. Ability to work within a team and collaborate with different teams to achieve project goals.

9. Manage and maintain local area networks (LAN) and wide area networks (WAN).

10. Apply security measures and protect data from cyber-attacks.

11. Ensure compliance with security standards and policies.

12. Monitor system performance and analyze data to ensure stability and efficiency.

13. Enhance system performance and resolve issues.

14. Execute the tasks assigned by the direct supervisor.

Senior Infrastructure Support Engineer

1. Strong knowledge of operating systems like Windows, macOS, and Linux.

2. Experience in installing and maintaining computers, printers, and network devices.

3. Foundational understanding of network concepts like TCP/IP, DHCP,DNS.

4. Knowledge of basic information security principles and security procedures.

5. Provide technical support to users via phone, email, or in person.

6. Resolve complex technical issues related to hardware, software, and networks.

7. Manage and follow up on the technical support system and ensure quick resolution.

8. Analyze and diagnose complex technical problems and identify root causes.

9. Provide permanent and innovative solutions in recurring problems.

10. Install, configure, and maintain hardware and software used by employees.

11. Manage software and system updates and ensure devices operate with the latest versions.

12. Ensure a stock of supplies and consumables for electronic devices and networks throughout 2024.

13. Inventory technical assets in 2024 and create a list of materials to be disposed of.

14. Respond to technical support requests and resolve them on time, achieving a 98% success rate.

15. Inventory devices and ensure labels are available and enter all new and old materials into the inventory system with a report.

16. Keep up with the labelling of technical materials in all ministries in Dubai and Abu Dhabi.

17. Execute the tasks assigned by the direct supervisor.

6+ years experience

Email: contact@birbalai.com