Multiple Job Vacancies in Air Arabia (UAE & Saudi Arabia)

Cozmo Travel World, is a member of Air Arabia Group and a certified travel service company head quartered in Sharjah, United Arab Emirates. We hold a portfolio of 39 branches in GCC with 26 branches operating out of UAE and 13 branches out of Saudi Arabia, Qatar, Kuwait and Bahrain. We also have 15 branches of Air Arabia which are GSA under Cozmo Travel World in India. With a vision to offer customized travel solutions for corporate and independent travelers, Cozmo Travel World has fast established a name for itself within the region

Global Visa Consultant

Job Purpose:

Facilitate global visa applications for clients, ensuring compliance with regulations and seamless processing

Key Responsibilities:

• Process visa applications for clients, ensuring accuracy and completeness of all documentation.
• Serve as the primary contact for clients, offering comprehensive guidance on visa options, requirements, and procedures.
• Knowledge of all embassies and missions in KSA.
• Be updated about the latest visa regulations and policies for various countries or as per client specifications.
• Provide clients with detailed information on visa requirements, fees, and processing times.
• Cultivate and maintain strong client relationships through proactive communication and personalized assistance and addressing their needs, and maintaining top-notch service standards.
• Address client inquiries and resolve any issues related to visa procurement.
• Assist clients in preparing for interviews or exams, as needed, and arrange additional travel services such as insurance, tickets, and accommodation upon request.
• Keep up of international visa laws and policy modifications to guarantee adherence and give clients correct information.
• Utilize visa management systems and use of tools and processes for managing visa applications to keep track of application statuses, keep an eye on deadlines, and keep correct documentation.

Sales & Customer Excellence:

• Work together with other departments to determine the requirements for visas for potential customers then develop solutions that are specifically tailored to their needs.

Operational excellence:

• Develop and implement efficient workflows and procedures to streamline visa processing times and minimize errors.
• Collaborate with other departments to ensure a seamless travel experience for clients.
• Manage all aspects of visa processing, including document verification, application filing, and communication with consulates or embassies.
• Adhere to effective processes and workflows to reduce errors and expedite the processing of visas.

Dimensions:

Personal Qualities:

• Excellent English communication skills (written & verbal).
• In-depth knowledge of global visa regulations, embassy/consulate requirements, and proficiency in handling a variety of visa types.
• Problem-solving mindset, with the ability to navigate challenges and find practical solutions to visa-related issues.

Education:

• Bachelors degree (Travel and Tourism preferred).
• Certifications or specified coursework related to visa processing may be advantageous

Experience:

• 2+ work experience as Global Visa Consultant in KSA.
• Proficiency in using visa management system and other relevant tools

Public Relation Officer

Job Purpose:

To manage all government-related transactions and ensure organizational compliance with Saudi labor laws by handling visa processes, government documentation, and maintaining relationships with key government entities including Ajeer, QIWA, GOSI, and various ministries while supporting company operations.

Key Responsibilities:

1) Government Relations Management:

• Handle all transactions with government authorities including Ministry of Labor, Jawazat, and other regulatory bodies.
• Process various types of visas through and QIWA platforms (Exit/Re-entry, Final Exit, Work Visas).
• Maintain and renew company licenses and certificates with relevant authorities.
• Monitor and ensure compliance with Saudization requirements and labor regulations.

2) Documentation & Compliance:

• Process and maintain Iqama renewals, transfers, and cancellations for employees.
• Handle Ministry of Foreign Affairs attestations, Chamber of commerce and document legalization.
• Manage employee passport services including submission and collection.
• Coordinate with Taqat and HR for employee file documentation.

3) Employee Support Services:

• Facilitate employee onboarding processes including visa and Iqama issuance.
• Process employee family visas and dependent documentation.
• Handle medical insurance card issuance and renewal through CCHI.
• Coordinate with GOSI for employee registration and monthly updates.

4) Reporting & Administration:

• Maintain accurate records of all government transactions and deadlines.
• Generate regular reports on visa status and government-related expenses.
• Coordinate with finance department for government fee payments.
• Monitor and track service delivery timelines for all PRO-related requests.

Operational excellence:

• Proficient in using Saudi government platforms (QIWA, Abshe, Ejar).
• Strong organizational and documentation management skills.
• Ability to handle multiple priorities and meet strict deadlines.
• Excellent knowledge of Saudi government procedures and requirements.
• Strong problem-solving abilities in handling complex documentation issues.

Dimensions:

Personal Qualities:

• Strong interpersonal skills with ability to build relationships with government officials.
• High level of integrity and confidentiality.
• Patient and detail-oriented approach.
• Excellent communication skills in Arabic and English.

Education:

• Bachelor's degree in Business Administration, Human Resources, or related field.

Experience:

• Minimum 3-5 years of experience as a PRO in Saudi Arabia.
• Proven track record in handling government relations.
• Extensive knowledge of Saudi labor laws and immigration procedures.
• Strong network of contacts in various government departments.
• Experience with QIWA, GOSI, and other Saudi government platforms.
• Native Arabic speaker with excellent English communication skills.
• Previous experience in handling company submissions to Ministry of Labor and Jawazat

Key Account Manager

Job Purpose:

Responsible for increasing sale and acquiring and building relationship with corporate clients. This role involves developing and executing sales strategies to attract and retain clients.

Key Responsibilities:

1) Sales:

• Develop and suggest strategies and procedures for Sales and business development to better serve Cozmo Travel vision & mission. Partner with line managers to drive business related activities results, bringing on board highest level of creativity and service.
• Develops new business relationships, generate and negotiate new income for the Company to an agreed monthly/annual target, which increases year on year. Actively seek or proposes potential business deals by contacting potential partners; discovering and exploring prospects and opportunities.
• Set budget and achieve set target; increasing revenue for the business. Screens potential business clients and proposals by analyzing its market positioning, deal requirements, potentials, and financials; evaluating feasible options; resolving internal Company priorities.
• Evaluate tenders and submissions related to new projects and implementations, and provide recommendations to the Heads of Sales that serves credibility and trust, cost effectiveness, and long-term business relationships with external parties and providers. Close new business deals by managing requirements; developing and negotiating contracts; combining contract requirements with business operations.
• Minimize contractual risks, execute contractual manual, manage providers and suppliers relationships and ensure staff adherence and compliance with adopted contractual terms and conditions.
• Promote company products and services, conducts market researches, collaborate with Marketing, Operation and branches on market demands and needs in each particular vicinity and thereby coordinate with Marketing Team to establish new campaigns and promotions appealing to the market.
• Managing client profile, monitor existing business and interacting with clients at regular intervals. Keep track of the competition activities while complying with the company policy on competition and effectively use data analysis to develop effective sales strategies.
  

2) Customer Experience:

• Build and maintain relationships with key corporate decision-makers and stakeholders Demonstrating the ability to meet or exceed sales targets and quotas.
• Ability to identify client needs, tailor solutions to meet those needs, and close high-value deals.
• Developing and executing strategic sales plans, including market analysis, competitor research, and identifying opportunities for growth.

Operational excellence:

• Advanced knowledge of corporate travel management systems.
• Proficiency in GDS platforms and booking tools.
• Strong understanding of travel industry dynamics.
• Excellence in account planning and strategy development.
• Ability to analyze complex data and generate actionable insights.
• Expertise in travel policy optimization and compliance.

Dimensions:

Personal Qualities:

• Strong attention to detail to ensure accuracy in the sales data.
• Strong communication skills for interacting with customers and team members.
• Display a genuine passion for travel.
• Fluency in English & Arabic Language (Written & Verbal)

Education:

• Bachelors / Masters degree in travel/management/hospitality or related field
• Certifications in sales management or IATA or related areas would be an advantage

Experience:

• Minimum 7 years of experience within the travel industry.
• Proficiency with Microsoft Office Suite and CRM software.
• Previous experience using travel systems (like Galileo/Amadeus/Sabre or similar) would be an advantage.

Assistant Operations Manager - Corporate

Job Purpose:

Responsible for overseeing the day-to-day operations of our corporate travel department by ensuring timely & cost-effective delivery of travel services with exceptional customer service. Your role will involve managing a team of travel consultants, liaising with suppliers, and collaborating closely with clients to meet their travel requirements.

Key Responsibilities:

1. Booking Oversight: Oversee the booking processes for flights, hotels, car rentals, and visas, ensuring that all bookings adhere to company policies and meet client travel requirements.

2. Itinerary Optimization: Ensure travel itineraries are optimized for cost-efficiency, time management, and alignment with client preferences.

3. Supplier Relationship Management: Establish and maintain strong relationships with airlines, hotels, and other travel suppliers to negotiate the best possible rates and services.

4. Accuracy Control: Monitor and ensure the accuracy of travel bookings, invoicing, and other travel-related documentation to minimize errors and enhance operational transparency.

5. Client Relations: Address client inquiries, concerns, and escalations with a focus on providing swift, professional resolutions, ensuring a high level of customer satisfaction.

6. Industry Knowledge: Stay informed about the latest industry trends, travel technology advancements, and regulatory changes to ensure the department remains competitive and compliant.

7. Team Leadership: Manage and lead the corporate travel operations team to ensure smooth and efficient service delivery, fostering a collaborative and results-driven environment.

Operational Management:

• Implement and monitor key performance indicators (KPIs) to track operational performance, ensuring all processes are aligned with business objectives and quality standards.
• Ensure operational excellence by implementing best practices in sales & distribution processes, reporting, and sales team management.
  

Management Reporting:

• Provide regular reports on travel costs, savings, and key performance metrics to senior management, identifying areas for cost reduction and process improvement.
• Present data-driven recommendations to drive business improvements and maximize revenue opportunities.

Dimensions:

Personal Qualities:

• Strong leadership and team management skills with a focus on continuous improvement, operational efficiency, and service excellence.
• Strong knowledge of GDS systems (e.g., Galileo, Amadeus, Sabre).
• Excellent negotiation, communication, and problem-solving skills.
• Excellent communication and leadership skills.
• Willingness to travel extensively.
• Passion for Travel.

Education:

• Bachelors degree in Business Administration or Travel Management or related field.
• Masters degree is desirable.
• IATA certification is mandatory

Experience:

• 5-7 years of experience in the travel industry within the region.
• Minimum 5 years in corporate travel management or operations, with at least 3 years in a managerial role.
• Demonstrated ability to implement and manage operational processes that enhance efficiency and performance.

B2B Sales Executive

Job Purpose:

Responsible for developing and maintaining strong business relationships with sub agents in the Kingdom of Saudi Arabia. This role focuses on promoting and selling various travel products and services including Air, Hotel, Travel Insurance, Visa, Holidays etc. through Cozmo b2b platform and ensuring high levels of client satisfaction. Responsible for identifying new business opportunities, executing sales strategies, and achieving targeted revenue goals while representing Cozmo Travel's brand values and service excellence.

Key Responsibilities:

1) B2B Account Management:

• Building and maintaining strong relationships with sub-agents to ensure long-term partnerships.
• Driving sales of travel services through Cozmo B2B platform to sub agents and achieving targeted revenue goals.
• Identifying new business opportunities and developing strategies to capture these markets.
• Staying updated on travel products, services, and industry trends to provide clients with the best options.
• Ensuring high levels of client satisfaction by addressing their needs and resolving any issues promptly.
• Preparing sales reports, analyzing performance metrics, and forecasting future sales.
• Upholding and promoting the companys brand values and service excellence.
• Conduct market research and stay updated on competitor activities.
  

2) Business Development

• Focus on both existing and new sub-agents in the Kingdom of Saudi Arabia (KSA) market to expand network and client base.
• Use networking and market research to identify potential sub-agents' clients.
• Meet or exceed monthly and quarterly sales targets for acquiring new clients.
  

4) Revenue Management & Reporting:

• Ensure that revenue targets for assigned accounts are met or exceeded.
• Keep an eye on booking trends from sub agents to identify opportunities for optimization and growth.
• Use the CRM system to keep detailed and up-to-date records of client interactions and transactions.

Operational excellence:

• Knowledge of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, and familiarity with various airline booking portals.
• Strong knowledge of B2B travel business in KSA market.
• Skills in MS Office (Word, Excel).

Dimensions:

Personal Qualities:

• Strong interpersonal and negotiation skills.
• Results-driven with excellent time management abilities.
• Problem-solving mindset.
• Professional presentation and communication skills.

Education:

• Bachelor's degree in Tourism, Business Administration, or related field.
• IATA/Travel Management certifications preferred.
• Fluency in Arabic and English (written and spoken).

Experience:

• Minimum 3-5 years of experience in B2B travel sales in Saudi Arabia.
• Proven track record in B2B sales within the travel industry.
• Demonstrated success in achieving sales targets.
• Strong network within the KSA B2B travel

Email: jobs@cozmotravel.com