Retail Store Manager for VKN Jewellers, Malaysia

About VKN Jewellers

Established in 1995, VKN Jewellers is a beacon of tradition and excellence in Penang's famed George Town. Our store, a cornerstone in the local "gold bazaar," is renowned for its commitment to quality and craftsmanship in the world of fine jewelry.

We pride ourselves on our specialty in 22-carat 916 gold, ensuring each piece in our extensive collection embodies both quality and elegance. Our range includes a variety of gold items such as watches, necklaces, bangles, earrings, rings, nose studs, and ornamental pieces. While our collection predominantly features South Indian styles, our commitment to catering to diverse tastes allows for custom design requests, providing a unique and personal experience for each client.

Our services extend beyond retail to include custom design, repair, remodeling, and polishing, reflecting our dedication to the lifecycle of each piece of jewelry. We blend traditional craftsmanship with modern techniques to ensure the highest standard in every piece we create.

At VKN Jewellers, we understand the cultural significance of gold in the Indian tradition, where it symbolizes prosperity and beauty. This understanding is evident in our careful crafting of traditional pieces, including the Thaali, which are created with deep respect for both cultural traditions and individual customer preferences.

VKN Jewellers is not just a store but a part of the community. We are dedicated to fostering a trustworthy, honest, and welcoming environment, qualities that have helped us build a loyal and diverse clientele. Our team embodies these values, ensuring that we continue to be a trusted name in Penangs gold jewelry market

Role & Responsibilities:

• Oversee daily store operations, ensuring exceptional customer service and adherence to store policies.
• Lead, train, and motivate a team of sales associates to achieve sales targets and provide outstanding customer experiences.
• Manage inventory, including ordering, receiving, and displaying merchandise.
• Implement effective strategies to drive sales, including promotional events and customer engagement activities.
• Maintain high store standards, ensuring a clean, organized, and attractive shopping environment.
• Handle customer inquiries and resolve issues with professionalism and a customer-first attitude.
• Monitor store performance, report on sales trends, and suggest improvements.
• Ensure compliance with all health and safety regulations.
• Develop and maintain relationships with suppliers and vendors.
• Represent the store in community events and act as a brand ambassador.

Preferred Candidate Profile:

• Proven experience ( minimum of 3 years) as a retail manager or in a similar role, preferably in jewelry or high-end retail.
• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal abilities, capable of being a persuasive spokesperson for the brand.
• Knowledge of the gold jewelry market and latest trends.
• Strong organizational and time-management skills.
• Proficient in MS Office / Computers in general
• A positive and energetic personality, with a customer-oriented approach.
• A problem-solver with a knack for creative and strategic thinking.
• Bachelors degree in Business Administration, Sales, or relevant field; additional certification in Retail Management is a plus.

Perks and Benefits:

• Competitive salary with performance bonuses.
• Opportunities for professional growth and career advancement.
• Accomodation Provided
• Insurance
• Incentives

Email: vknjewellers@hotmail.com