Any Nationality
Looking for Desktop support Engineers, for our Dubai office.
Desktop Support Engineer is responsible for resolution of assigned incidents/requests remotely and/or at client premises, including but not limited to:
* In accordance with Service Levels.
* Using Service Centre Systems and Desktop Management Toolsets.
* Troubleshoot and resolve Desktop software, business applications, system, peripheral and handheld mobile device issues.
* Assist with Server, Network, Backup, UPS, and IP Phone device troubleshooting, install, move and remove.
* Under direction, assist with onsite investigation/resolution of LAN, WAN, Server, UPS and IP Phone device issues including field instalment/replacement, as required.
* Repairing broken Windows Management Instrumentation (WMI's) on client computers, keeping them updated for Remote Desktop Connections and scheduled updates/group policies and security patches.
* Applying Windows Registry Modifications/Fixes for more complex issues related to operating system.
* Close coordination/assistance to Network Management Department (NM1) for any onsite node down issues, including basic troubleshooting, resetting routers/switches, etc.
* Close coordination/assistance with Problem Management for identification and resolution of issues reoccurring for multiple users by developing, applying and evaluating break fixes.
* Install, move, remove, configure and troubleshooting Desktop including peripherals, handheld, Multifunctional Devices (MFD's), printers and scanners.
* Participate in Project activities, as required (e.g. Win 7 Upgrade project).
* Install, uninstall and configure software including client business applications.
* Timely and appropriate escalations and ensuring the customer is updated in a timely, consistent and professional manner.
* Consulting with customer IT management to reach resolution of complex issues and liaising with 3rd Party vendors as and when required.
* Under direction, assist with onsite investigation/resolution of LAN, WAN, Server, UPS and IP Phone device issues including field instalment/replacement, as required.
* Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified. This includes system documentation, ticket updates and time reporting.
* Readily document knowledge and experience of customers and customer sites.
* Customer centric, prompt and effective action when dealing with client requests, questions/concerns and Provide assistance and advice to other support groups and Management where and when required.
* Proactively identify inefficient procedures, processes or systems, propose and implement improvements, including creating/updating procedures and processes.
* Ensure Desktop Infrastructure standards are maintained.
2+ years experience
Pradeep
pradeep.pattiankunnath2@wipro.com
Looking for Desktop support Engineers, for our Dubai office.
Desktop Support Engineer is responsible for resolution of assigned incidents/requests remotely and/or at client premises, including but not limited to:
* In accordance with Service Levels.
* Using Service Centre Systems and Desktop Management Toolsets.
* Troubleshoot and resolve Desktop software, business applications, system, peripheral and handheld mobile device issues.
* Assist with Server, Network, Backup, UPS, and IP Phone device troubleshooting, install, move and remove.
* Under direction, assist with onsite investigation/resolution of LAN, WAN, Server, UPS and IP Phone device issues including field instalment/replacement, as required.
* Repairing broken Windows Management Instrumentation (WMI's) on client computers, keeping them updated for Remote Desktop Connections and scheduled updates/group policies and security patches.
* Applying Windows Registry Modifications/Fixes for more complex issues related to operating system.
* Close coordination/assistance to Network Management Department (NM1) for any onsite node down issues, including basic troubleshooting, resetting routers/switches, etc.
* Close coordination/assistance with Problem Management for identification and resolution of issues reoccurring for multiple users by developing, applying and evaluating break fixes.
* Install, move, remove, configure and troubleshooting Desktop including peripherals, handheld, Multifunctional Devices (MFD's), printers and scanners.
* Participate in Project activities, as required (e.g. Win 7 Upgrade project).
* Install, uninstall and configure software including client business applications.
* Timely and appropriate escalations and ensuring the customer is updated in a timely, consistent and professional manner.
* Consulting with customer IT management to reach resolution of complex issues and liaising with 3rd Party vendors as and when required.
* Under direction, assist with onsite investigation/resolution of LAN, WAN, Server, UPS and IP Phone device issues including field instalment/replacement, as required.
* Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified. This includes system documentation, ticket updates and time reporting.
* Readily document knowledge and experience of customers and customer sites.
* Customer centric, prompt and effective action when dealing with client requests, questions/concerns and Provide assistance and advice to other support groups and Management where and when required.
* Proactively identify inefficient procedures, processes or systems, propose and implement improvements, including creating/updating procedures and processes.
* Ensure Desktop Infrastructure standards are maintained.
2+ years experience
Pradeep
pradeep.pattiankunnath2@wipro.com
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