Any Arabic National
WTS Energy is looking for an Arabic/English speaking IT System Desk Analyst to work in Dubai on a 6 month contract with the possibility of becoming permanent position later on.
The client is an international Oilfield Service company with over 100,000 employees.
Please see the job description below and the terms and conditions and let me know if you would like to discuss further.
Positon: Arabic/English speaking IT System Desk Analyst
Location: DIFC, Dubai
Contract: 6 month
Salary: To be discussed
Start date: ASAP
WTS Energy is currently looking for IT Professionals to work as IT Service Desk Analysts in their Middle East head office in Dubai. As a Service Desk Analyst you will be expected to provide first/second level technical and administrative support for issues related to Laptops and associated hardware/software, IP Telephony, Connectivity, Security, Servers, and Real time operations.
The work timings will be in 9 hour shifts covering 7AM until midnight. The Work Week is 5 days per week with a 2 day weekend that will rotate between Fri-Sat and Sat-Sun. Work will continue on Public Holidays and employees will be compensated for same.
Essential Responsibilities and Duties:
• Provides first line investigation and diagnosis for incidents
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are up to date at all times until issues are resolved
• Conducts customer/user satisfaction callbacks/surveys
• Completes assigned IT training roadmap
• Mentors junior team members
• Complies with QHSE and IT policies including continuous improvement initiatives
• Liaises with clients, other SLB IT support groups and 3rd party providers when necessary
Skills
Previous Experience and Competencies:
• Bachelor in IT is preferred
• 2+ years experience supporting multiple operating systems and office automation applications
• Basic experience in an IT service delivery support role
• Experience working in a large customer-focused environment a plus
• ITIL awareness/certification preferred
• Experience working in Application and Web development a plus
• Microsoft certification preferred
Behavior:
• Fluent in English and Arabic. Other languages spoken within the Region are a plus (French)
• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Team player
• Ability to work under pressure
• Ability to react against changes
• Good organizational and time management skills
• Good analytical and problem solving skills
• Ability to understand a wide variety of documentation
• Proactive and willing to go the extra mile
Abdul Bari
abdul.bari@wtsenergy.
WTS Energy is looking for an Arabic/English speaking IT System Desk Analyst to work in Dubai on a 6 month contract with the possibility of becoming permanent position later on.
The client is an international Oilfield Service company with over 100,000 employees.
Please see the job description below and the terms and conditions and let me know if you would like to discuss further.
Positon: Arabic/English speaking IT System Desk Analyst
Location: DIFC, Dubai
Contract: 6 month
Salary: To be discussed
Start date: ASAP
WTS Energy is currently looking for IT Professionals to work as IT Service Desk Analysts in their Middle East head office in Dubai. As a Service Desk Analyst you will be expected to provide first/second level technical and administrative support for issues related to Laptops and associated hardware/software, IP Telephony, Connectivity, Security, Servers, and Real time operations.
The work timings will be in 9 hour shifts covering 7AM until midnight. The Work Week is 5 days per week with a 2 day weekend that will rotate between Fri-Sat and Sat-Sun. Work will continue on Public Holidays and employees will be compensated for same.
Essential Responsibilities and Duties:
• Provides first line investigation and diagnosis for incidents
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are up to date at all times until issues are resolved
• Conducts customer/user satisfaction callbacks/surveys
• Completes assigned IT training roadmap
• Mentors junior team members
• Complies with QHSE and IT policies including continuous improvement initiatives
• Liaises with clients, other SLB IT support groups and 3rd party providers when necessary
Skills
Previous Experience and Competencies:
• Bachelor in IT is preferred
• 2+ years experience supporting multiple operating systems and office automation applications
• Basic experience in an IT service delivery support role
• Experience working in a large customer-focused environment a plus
• ITIL awareness/certification preferred
• Experience working in Application and Web development a plus
• Microsoft certification preferred
Behavior:
• Fluent in English and Arabic. Other languages spoken within the Region are a plus (French)
• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Team player
• Ability to work under pressure
• Ability to react against changes
• Good organizational and time management skills
• Good analytical and problem solving skills
• Ability to understand a wide variety of documentation
• Proactive and willing to go the extra mile
Abdul Bari
abdul.bari@wtsenergy.
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