Service Trainer for Gemba Concepts, Mali

Gemba Concepts, established in 2014, is an Operational Excellence Consulting firm working to optimize operations & improve profitability. Some of our key functional area includes new supplier layout planning & designing, Supply chain stream lining, efficiency improvement and so on. Though we are a Bangalore based company, our uniqueness is in the flexibility to station our team at the clients location and executing the project. Today we are a team of 150+ members with a customer base of 350+ companies across different sectors such as Auto, FMCG, Textile & Apparel, Engineering etc. 

The Company :

Tarachand & Sons fondly known TCSONS TRADING was established in 1995 and since its inception the company has been steadily growing as a general merchandise company, dealing in foodstuffs, textile, electronics, automobiles, pharmaceuticals, Healthcare and other sundry products.
We have large variety of products under our very own brand "Chaya" & "Tcsco". Also we are authorized distributor of LG Electronics in Mali, Niger and TVS Motors in Mali. We supply to the UN camps in West African region.
At TCSONS TRADING we believe in the simple. sincere and straightforward work in order to construct a long-term relationship with our clients. TCSONS TRADING is synonymous with quality and innovative strategies of procurement from correct sources to delivering the right quality at economical prices.
Bringing the best to everyone we touch" by "the best", we mean the best products, the best people and the best ideas. These three pillars have been the hallmark of our company since it was founded by Mr. Dev T. Bulani. They remain the foundation upon which we continue to build our success today.

With the constant growth since from the inception now the company serves its products to the various parts of West & Central Africa with the branches at Bamako, Brazaville, Conakry, Niger.

Specific Requirement :

1. Hands on experience in servicing TVS 2W & 3W are preferred

2. Training skills

3. MS office mid-level proficiency

4. Good communication skill

5. Knowledge of Internet operations

6. Planning

7. Management of training center

8. Basic proficiency in French language is preferred

Key Responsibilities :

1. Understand OEMs training requirements

2. Develop training materials Practical and theoretical

3. Make training plan in accordance to OEM requirements and also in coordination with sales

4. Maintain product training center as per OEM suggestions and requirements

5. Conduct training center audit on monthly basis to ensure quality delivery of Training needs

6. Impart training effectively

7. Measure training effectiveness Understanding of PGMs and mechanics

8. Measure training effectiveness Training converted into business for PGM

9. Monitoring PGMs sales

10. By training of mechanics ensure service efficiency

11. Monitor regular customer complaints and through training help local mechanics and PGMs
resolve them effectively

12. Assist sales force in service camps and ensure that local mechanics at camp site are trained
and made aware of range of products (2W,3W & spare parts)

Email: arya@gembaconcepts.com, tcsons@afribone.net.ml