Nationality: Any Arabic National, Any European National, Indian, Filipino
Sales Manager
Business Need / Purpose of Role:
Responsibility for customer delivery and sales for Abu Dhabi. Must be a self-motivated driven individual with a proven track record in Oil & Gas Services Aftermarket Sales covering the Abu Dhabi market. Ideal candidate should have a combination of basic technical and expanded commercial experience with sound knowledge of the Pressure Control & Wellhead equipment industry and a proven track record in selling API 6A Valves in the local market. Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches.
Objectives & Measurement - Key Responsibilities
• Ability to manage large complex tenders, including defining winning strategy and pulling resources as required to pull the bid together
• Experience of successfully developing and executing market penetration plans resulting in significant gains in market share
• Achieve sales turnover and profitability in line with company objectives
• Expand Customer base and Identify key projects
• Building relationship with key personnel (decision makers) within a customer’s site.
• Understanding customer needs and proving solutions accordingly.
• Staying up to date on service capabilities for enhancing sales.Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements.Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future.
• Assisting the finance department in collecting unpaid debts.
• Organize efficient travel within agreed budgets and
effectively manage entertainment budget.
• Ensure completion of customer satisfaction reports.
• Hold technical discussions with clients and provide solutions to client requirements.
• Interact with the operations department to ensure that the customer requirements are met as per their expectations.
• Deliver key account management programs
• Tendering Function including review of terms and conditions
• Commercially oriented, drivers sales to expand business
Measurement:
• Achievement of sales targets
• Expand Client Base
• Optimize NPS Score
• Develop Sales Team
• Report Win/loss Ratios
• Deliver Quality Tenders
Education:Undergraduate University Degree required, preferably in Mechanical Engineering. Post graduate qualification, especially MBA would be an advantage
Experience:
• Proven track record in business development both from a sales and team creation point
• Successful track record of handling sales target responsibility
• Demonstrable experience of managing sales strategy in an engineering services environment
• Demonstrable experience of implementing tendering principles to improve overall win/loss ratio
• Key account management experience desirable
• Experience of Abu Dhabi Pressure Control & Surface Wellhead Equipment market strongly desired, especially API 6A.
Special Knowledge:
• Knowledge of oilfield products under API 6A strongly desired
• Good working knowledge of Microsoft Office & other analytical software packages
• Fluency in both English with Arabic a preference
• Works to the highest ethical standards at all times in line with Weir Group policy
• Demonstrable positive can-do attitude even in adverse situations
Core Competencies:
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Customer Service Engineer
Business Need / Purpose of Role
Weir Oil & Gas Services is currently seeking a self-motivated driven individual with a proven track record in oilfield equipment for the position of Customer Service Engineer.
Ideal candidate should have a combination of basic technical and expanded commercial experience with a sound knowledge of oil and gas equipment industry.
Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches.
This role offers career growth opportunities and exposure to a challenging environment where dynamic individuals can flourish.
Objectives & Measurement - Key Responsibilities
Including but not limited to:
• Achieve sales turnover and profitability in line with company objectives
• Expand Customer base
• Identify key projects
• Building relationship with key personnel (decision makers) within a customer’s site
• Understanding customer needs and proving solutions accordingly
• Hold technical discussions with clients
• Provide solutions to clients requirements
• Staying up to date on service capabilities for enhancing sales
• Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
• Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future
• Collecting market info in a structured way
• To work with companies CRM, forecast and report systems
• Assisting the finance department in collecting unpaid debts
• Organize efficient travel within agreed budgets
• Management of entertainment budget
• Ensure completion of customer satisfaction reports
• Attend product and sales training
• Interact with the operations department to ensure that the customer requirements are met as per their expectations
Objectives & Measurement
• Achievement of sales targets
• Clients database
• Customer Feedback
• Regional Sales Brochure
• Win/loss analysis report
Job Knowledge / Education and Qualifications
• HNC/Degree in engineering
• Technical sales experience in the market of min 2 years
• Experience in selling repair and servicing of drilling equipment, valves and high pressure manifolds, BOPs, Koomey units
• Strong knowledge of engineering principles and practices
• Knowledge of API techniques
• Strong interpersonal, communications skills and outstanding ability to develop relationship with others
• Self-starter and ability to troubleshoot and solve technical problems
• Safe driving record and valid driver’s license
• Good computer skills
Core Competencies
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Managing Through Systems – Designs practices, processes and procedures which allow managing from a distance; makes things work through others without intervening; makes things work through others without being there; impacts people and results remotely.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
Customer Service Engineer
Business Need / Purpose of Role
Seeking a self-motivated driven individual with a proven track record in Oilfield Products and Services aftermarket sales to IOCs and Drilling Customers, for the position of Customer Service Engineer covering the Iraq market.
Ideal candidate should have a mechanical engineering background combined with experience in selling rotating equipment and sound knowledge of oil and gas equipment industry.
Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches.
Objectives & Measurement - Key Responsibilities:
• Achieve sales turnover and profitability in line with company objectives
• Identify key projects and expand Customer base
• Building relationship with key personnel (decision makers) within a customer’s site,
• Understanding customer needs through holding technical discussions with clients and provide solutions to their requirements accordingly.
• Staying up to date on service capabilities for enhancing sales.
• Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
• Coordinating and resolving customer service issues in a manner that retains the customer and provides
opportunity to additional revenue in the future
• Timely submission of Marketing/Sales reports
• Assisting the finance department in collecting unpaid
debts
• Organize efficient travel within agreed budgets
• Management of entertainment budget
• Ensure completion of customer satisfaction reports
• Interact with the operations department to ensure that the customer requirements are met as per their expectations
Job Knowledge / Education and Qualifications
Education & Experience:
Degree in engineering or equivalent qualification with 3+ years of experience in technical rotating equipment sales and strong knowledge, understanding, and experience of oilfield products with very good knowledge of API 6A, 16 A, 5CT, 7-1 and process control industries.
Should have good knowledge of engineering principles and practices as well. Experience in selling, repair and servicing of oil field equipment with wellheads background.
Language Skills:
Strong interpersonal, communications skills and outstanding ability to develop relationship with others. Fluency in Arabic and English is an added advantage.
Computer Skills:
Must possess good computer skills with experience in putting together presentations and working with Microsoft excel.
Other requirements:
Must be a 'Self Starter' and have the ability to troubleshoot and solve technical problems. Be result's oriented with a “a go getter” attitude and driven to over achieve budgets.
Core Competencies
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Customer Service Manager
Business Need / Purpose of Role
Seeking a self-motivated driven individual with a proven track record in rotating equipment aftermarket sales to IOCs, for the position of Customer Service Manager covering the Iraq market. Ideal candidate should have a mechanical engineering background combined with experience in selling rotating equipment and sound knowledge of oil and gas equipment industry. Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches.
Objectives & Measurement - Key Responsibilities
• Achieve sales turnover and profitability in line with company objectives
• Identify key projects and expand Customer base
• Building relationship with key personnel (decision makers) within a customer’s site,
• Understanding customer needs through holding technical discussions with clients and provide solutions to their requirements accordingly.
• Staying up to date on service capabilities for enhancing sales.
• Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
• Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future
• Timely submission of Marketing/Sales reports
• Assisting the finance department in collecting unpaid debts
• Organize efficient travel within agreed budgets
• Management of entertainment budget
• Ensure completion of customer satisfaction reports
• Interact with the operations department to ensure that the customer requirements are met as per their expectations
Education & Experience:
Degree in engineering or equivalent qualification with 10+ years of experience in technical rotating equipment sales and strong knowledge, understanding, and experience of rotating equipment products and process control industries. Should have good knowledge of engineering principles and practices as well. Experience in selling, repair and servicing of rotating equipment, pumps, and valves.
Language Skills:
Strong interpersonal, communications skills and outstanding ability to develop relationship with others.
Computer Skills:
Must possess good computer skills with experience in putting together presentations and working with Microsoft excel.
Other requirements:
Must be a 'Self Starter' and have the ability to troubleshoot and solve technical problems. Be results oriented with a “a go getter” attitude and driven to over achieve budgets.
Core Competencies
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; ensures
dhanya.tharakan@weiroilandgas.com
salesdubai@weiroilandgas.com
weirdubai@weiroilandgas.com
Sales Manager
Business Need / Purpose of Role:
Responsibility for customer delivery and sales for Abu Dhabi. Must be a self-motivated driven individual with a proven track record in Oil & Gas Services Aftermarket Sales covering the Abu Dhabi market. Ideal candidate should have a combination of basic technical and expanded commercial experience with sound knowledge of the Pressure Control & Wellhead equipment industry and a proven track record in selling API 6A Valves in the local market. Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches.
Objectives & Measurement - Key Responsibilities
• Ability to manage large complex tenders, including defining winning strategy and pulling resources as required to pull the bid together
• Experience of successfully developing and executing market penetration plans resulting in significant gains in market share
• Achieve sales turnover and profitability in line with company objectives
• Expand Customer base and Identify key projects
• Building relationship with key personnel (decision makers) within a customer’s site.
• Understanding customer needs and proving solutions accordingly.
• Staying up to date on service capabilities for enhancing sales.Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements.Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future.
• Assisting the finance department in collecting unpaid debts.
• Organize efficient travel within agreed budgets and
effectively manage entertainment budget.
• Ensure completion of customer satisfaction reports.
• Hold technical discussions with clients and provide solutions to client requirements.
• Interact with the operations department to ensure that the customer requirements are met as per their expectations.
• Deliver key account management programs
• Tendering Function including review of terms and conditions
• Commercially oriented, drivers sales to expand business
Measurement:
• Achievement of sales targets
• Expand Client Base
• Optimize NPS Score
• Develop Sales Team
• Report Win/loss Ratios
• Deliver Quality Tenders
Education:Undergraduate University Degree required, preferably in Mechanical Engineering. Post graduate qualification, especially MBA would be an advantage
Experience:
• Proven track record in business development both from a sales and team creation point
• Successful track record of handling sales target responsibility
• Demonstrable experience of managing sales strategy in an engineering services environment
• Demonstrable experience of implementing tendering principles to improve overall win/loss ratio
• Key account management experience desirable
• Experience of Abu Dhabi Pressure Control & Surface Wellhead Equipment market strongly desired, especially API 6A.
Special Knowledge:
• Knowledge of oilfield products under API 6A strongly desired
• Good working knowledge of Microsoft Office & other analytical software packages
• Fluency in both English with Arabic a preference
• Works to the highest ethical standards at all times in line with Weir Group policy
• Demonstrable positive can-do attitude even in adverse situations
Core Competencies:
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Customer Service Engineer
Business Need / Purpose of Role
Weir Oil & Gas Services is currently seeking a self-motivated driven individual with a proven track record in oilfield equipment for the position of Customer Service Engineer.
Ideal candidate should have a combination of basic technical and expanded commercial experience with a sound knowledge of oil and gas equipment industry.
Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches.
This role offers career growth opportunities and exposure to a challenging environment where dynamic individuals can flourish.
Objectives & Measurement - Key Responsibilities
Including but not limited to:
• Achieve sales turnover and profitability in line with company objectives
• Expand Customer base
• Identify key projects
• Building relationship with key personnel (decision makers) within a customer’s site
• Understanding customer needs and proving solutions accordingly
• Hold technical discussions with clients
• Provide solutions to clients requirements
• Staying up to date on service capabilities for enhancing sales
• Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
• Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future
• Collecting market info in a structured way
• To work with companies CRM, forecast and report systems
• Assisting the finance department in collecting unpaid debts
• Organize efficient travel within agreed budgets
• Management of entertainment budget
• Ensure completion of customer satisfaction reports
• Attend product and sales training
• Interact with the operations department to ensure that the customer requirements are met as per their expectations
Objectives & Measurement
• Achievement of sales targets
• Clients database
• Customer Feedback
• Regional Sales Brochure
• Win/loss analysis report
Job Knowledge / Education and Qualifications
• HNC/Degree in engineering
• Technical sales experience in the market of min 2 years
• Experience in selling repair and servicing of drilling equipment, valves and high pressure manifolds, BOPs, Koomey units
• Strong knowledge of engineering principles and practices
• Knowledge of API techniques
• Strong interpersonal, communications skills and outstanding ability to develop relationship with others
• Self-starter and ability to troubleshoot and solve technical problems
• Safe driving record and valid driver’s license
• Good computer skills
Core Competencies
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Managing Through Systems – Designs practices, processes and procedures which allow managing from a distance; makes things work through others without intervening; makes things work through others without being there; impacts people and results remotely.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
Customer Service Engineer
Business Need / Purpose of Role
Seeking a self-motivated driven individual with a proven track record in Oilfield Products and Services aftermarket sales to IOCs and Drilling Customers, for the position of Customer Service Engineer covering the Iraq market.
Ideal candidate should have a mechanical engineering background combined with experience in selling rotating equipment and sound knowledge of oil and gas equipment industry.
Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches.
Objectives & Measurement - Key Responsibilities:
• Achieve sales turnover and profitability in line with company objectives
• Identify key projects and expand Customer base
• Building relationship with key personnel (decision makers) within a customer’s site,
• Understanding customer needs through holding technical discussions with clients and provide solutions to their requirements accordingly.
• Staying up to date on service capabilities for enhancing sales.
• Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
• Coordinating and resolving customer service issues in a manner that retains the customer and provides
opportunity to additional revenue in the future
• Timely submission of Marketing/Sales reports
• Assisting the finance department in collecting unpaid
debts
• Organize efficient travel within agreed budgets
• Management of entertainment budget
• Ensure completion of customer satisfaction reports
• Interact with the operations department to ensure that the customer requirements are met as per their expectations
Job Knowledge / Education and Qualifications
Education & Experience:
Degree in engineering or equivalent qualification with 3+ years of experience in technical rotating equipment sales and strong knowledge, understanding, and experience of oilfield products with very good knowledge of API 6A, 16 A, 5CT, 7-1 and process control industries.
Should have good knowledge of engineering principles and practices as well. Experience in selling, repair and servicing of oil field equipment with wellheads background.
Language Skills:
Strong interpersonal, communications skills and outstanding ability to develop relationship with others. Fluency in Arabic and English is an added advantage.
Computer Skills:
Must possess good computer skills with experience in putting together presentations and working with Microsoft excel.
Other requirements:
Must be a 'Self Starter' and have the ability to troubleshoot and solve technical problems. Be result's oriented with a “a go getter” attitude and driven to over achieve budgets.
Core Competencies
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Customer Service Manager
Business Need / Purpose of Role
Seeking a self-motivated driven individual with a proven track record in rotating equipment aftermarket sales to IOCs, for the position of Customer Service Manager covering the Iraq market. Ideal candidate should have a mechanical engineering background combined with experience in selling rotating equipment and sound knowledge of oil and gas equipment industry. Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches.
Objectives & Measurement - Key Responsibilities
• Achieve sales turnover and profitability in line with company objectives
• Identify key projects and expand Customer base
• Building relationship with key personnel (decision makers) within a customer’s site,
• Understanding customer needs through holding technical discussions with clients and provide solutions to their requirements accordingly.
• Staying up to date on service capabilities for enhancing sales.
• Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
• Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future
• Timely submission of Marketing/Sales reports
• Assisting the finance department in collecting unpaid debts
• Organize efficient travel within agreed budgets
• Management of entertainment budget
• Ensure completion of customer satisfaction reports
• Interact with the operations department to ensure that the customer requirements are met as per their expectations
Education & Experience:
Degree in engineering or equivalent qualification with 10+ years of experience in technical rotating equipment sales and strong knowledge, understanding, and experience of rotating equipment products and process control industries. Should have good knowledge of engineering principles and practices as well. Experience in selling, repair and servicing of rotating equipment, pumps, and valves.
Language Skills:
Strong interpersonal, communications skills and outstanding ability to develop relationship with others.
Computer Skills:
Must possess good computer skills with experience in putting together presentations and working with Microsoft excel.
Other requirements:
Must be a 'Self Starter' and have the ability to troubleshoot and solve technical problems. Be results oriented with a “a go getter” attitude and driven to over achieve budgets.
Core Competencies
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; ensures
dhanya.tharakan@weiroilandgas.com
salesdubai@weiroilandgas.com
weirdubai@weiroilandgas.com
Post a Comment